Operational Lead

About OMNES

OMNES is a modern, sustainable, and cost‑conscious women’s fashion brand. Founded in London in 2021, we design timeless, high‑quality pieces that combine style, inclusivity, and sustainability. Our mission is to challenge the fashion industry’s resource intensity by creating responsibly designed products and minimizing waste.

Role Overview

We are seeking a proactive, analytical, and customer‑focused Operational Lead to own our operational processes and logistics network. You will oversee end‑to‑end flow – from supply chain and fulfillment to reporting, inventory control, and 3PL management – ensuring seamless efficiency and an exceptional customer experience.

Key Responsibilities

• Oversee daily operational activities, ensuring the smooth movement of goods through the supply chain – from supplier to warehouse to customer.
• Manage 3PL relationships, ensuring service level agreements (SLAs) are met across distribution, returns, and reverse logistics.
• Partner with suppliers to maintain consistent quality, lead times, and communication.
• Coordinate global shipping and delivery schedules, optimizing cost, speed, and sustainability.
• Track and resolve issues related to delayed shipments, damaged goods, or stock discrepancies.
• Develop contingency plans to minimize operational disruptions and maintain customer satisfaction.
• Maintain accurate, real‑time visibility of inventory across all channels, including Shopify.
• Implement and improve systems to track and forecast stock levels and replenishment needs.
• Build and manage operational dashboards to monitor KPIs such as order accuracy, fulfillment times, and cost efficiency.
• Identify bottlenecks and develop innovative solutions to drive efficiency and scalability.
• Design and implement new processes that align with OMNES’s sustainability goals.
• Create clear, data‑led reports to support decision‑making across the wider business.
• Ensure a customer‑first mindset in every operational process, from order fulfillment to returns.
• Collaborate cross‑functionally with eCommerce, Finance, Product, and Marketing teams to align operations with broader brand goals.
• Provide operational insights to leadership to guide strategic planning and business development.

Qualifications & Experience

• 3–5 years of experience in operations, logistics, or supply chain management – ideally in fashion, retail, or eCommerce.
• Demonstrated experience with Shopify, inventory management systems, and 3PL logistics.
• Strong analytical and reporting skills, with experience building operational dashboards and interpreting data.
• Proven ability to manage multiple projects in a fast‑paced environment, balancing strategic and hands‑on work.
• Exceptional written and verbal communication skills, with the confidence to liaise with internal stakeholders and external partners.
• Customer‑centric mindset with a track record of improving service levels and enhancing the customer journey.
• A passion for sustainability, ethical fashion, and innovation in business operations.

Behaviours & Attributes

• Tenacious – persist in finding solutions and follow through on commitments.
• Analytical mindset – leverage data and insights to identify trends and inform decisions.
• Strong problem‑solver – anticipate issues and remain calm under pressure.
• Excellent communicator – articulate ideas clearly and build relationships across all levels.
• Willingness to learn – curious and proactive, always looking for ways to improve and innovate.
• Customer obsessed – keep the customer at the heart of every operational decision.
• Collaborative & adaptable – thrive in a small, agile team and pivot quickly when priorities shift.

What We Offer

• Competitive salary and benefits package.
• A high‑impact role within a fast‑growing, mission‑driven company.
• A supportive, collaborative, and inclusive team culture.
• Ongoing professional development and learning opportunities.
• The chance to make a tangible difference in shaping a more sustainable future for fashion.