MIU MIU Client Advisor, Bond Street

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.

The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

As Miu Miu Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador.

You convey and promote the Brand philosophy and values to the final clients, guiding them into the world of Miu Miu.

You hold yourself accountable to achieve your individual and team sales targets, acting as a proactive player in ensuring the best service and responding to customer needs for both in-store and on the e‑commerce channel.

Responsibilities

• Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellent service in accordance with the "client journey ceremony".
• Be driven to exceed individual sales targets and maximize your own sales performance, contributing to the success of the entire store.
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
• Demonstrate excellent knowledge of the products as well as Prada history, culture, and DNA.
• Capture customer data in the company CRM to connect with the client, maintain and develop relationships, offer a personalized approach, and develop future opportunities.
• Embrace and promote the omni‑channel mindset.
• Build and maintain ample knowledge of the world of luxury fashion by staying constantly informed on fashion trends and competitors, enabling you to discuss them with customers and provide advice.
• Take ownership of resolving client complaints, liaising with the line manager and client service team when necessary.
• Operate with the highest level of care and respect for the products.
• Utilize company digital tools actively to offer a complete and integrated luxury experience.
• Host and conduct customer appointments either in person or virtually using technology.
• Work in synergy with the back‑of‑house, participating in daily operations of the store and maintaining an organized stock room.
• Act in compliance with company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics, and all main reporting activities requested by head office, ensuring that company policies and procedures are proactively executed.
• Work as a team player and partner with colleagues, fostering open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.
• Knowledge And Skills
• Similar experience within a luxury or premium brand.
• Understanding of luxury customer service.
• Experience in building a long‑lasting relationship with clients.
• Ability to work both in a team and independently.
• Excellent communication and interpersonal skills.
• Fluency in English.
• Joining our company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence.

The engine of our success is the importance and value we place on the talent and passion of our people, leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.

We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.

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