At a Glance
- Tasks: Lead a team to create exceptional customer experiences and drive sales.
- Company: Join COS, a luxury brand known for quality and innovative fashion.
- Benefits: Enjoy a 25% staff discount and participate in our rewarding incentive programme.
- Other info: Full-time role with flexible hours in a vibrant store environment.
- Why this job: Be a brand ambassador and inspire customers with your passion for fashion.
- Qualifications: Retail experience, strong communication skills, and a love for our brand.
The predicted salary is between 25000 - 30000 € per year.
Company Description
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Job Description
As Concession Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the Concession Manager in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.
Key Responsibilities
- Deliver an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment.
- Support the Concession Manager where needed.
- Interpret sales data and collaborate with store leadership to optimise the commercial performance of the store.
- Lead and inspire a team of sales assistants to consistently uphold exceptional service standards.
- Oversee day‑to‑day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence.
- Act as a brand ambassador, embodying the company's values and ensuring every customer interaction is memorable and meaningful.
Qualifications
- Previous experience in retail, with a strong understanding of store operations and stock delivery processing.
- Customer‑focused; you enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible; comfortable navigating change and adjusting to shifting priorities or schedules.
- Action‑oriented; proactive and driven to take initiative and get things done.
- Strong communicator; you have a genuine interest in people and actively listen to understand their needs and perspectives.
- Eager to learn; open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast; you have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility; willing and able to work varied hours, including evenings and weekends.
- English language skills.
Position Details
This is a full‑time position with a contract of 39 hours a week based in our new Cos Concession within Selfridges, Manchester.
Benefits
We are committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands - available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity
At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
COS Concession Supervisor, Manchester employer: BoF Careers
COS is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture within the prestigious Selfridges in Manchester. With a commitment to inclusivity and diversity, employees benefit from a generous 25% discount across all H&M Group brands and participation in the H&M Incentive Program, which rewards contributions and fosters career advancement. Join us to be part of a team that values craftsmanship, innovation, and creating memorable customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land COS Concession Supervisor, Manchester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with COS's collections, values, and customer service ethos. This way, when you walk into that interview, you can show your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your communication skills! Since you'll be leading a team and engaging with customers, being able to express yourself clearly and confidently is key. Try role-playing common retail scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Think about how you can demonstrate your ability to manage store operations effectively. Bring examples of how you've handled stock delivery or improved efficiency in previous roles to the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the COS team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace COS Concession Supervisor, Manchester
Some tips for your application 🫡
Show Your Passion for the Brand:When you're writing your application, let your enthusiasm for COS shine through! Share why you love our brand and how you connect with our values. This will help us see that you're not just looking for a job, but you genuinely want to be part of our team.
Highlight Relevant Experience:Make sure to mention any previous retail experience you have, especially if it involves customer service or team leadership. We want to know how your background aligns with the Concession Supervisor role, so don’t hold back on those details!
Be Authentic and Engaging:Your written application should reflect your personality. Use a friendly tone and be yourself! We appreciate authenticity, and it helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BoF Careers
✨Know Your Brand Inside Out
Before the interview, dive deep into COS's brand values, aesthetic, and product offerings. Familiarise yourself with their latest collections and understand what sets them apart in the fashion industry. This knowledge will not only impress your interviewers but also help you articulate how you can embody the brand as a Concession Supervisor.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond for a customer or how you handled challenging situations. This will demonstrate your commitment to creating memorable shopping experiences, which is key for this role.
✨Demonstrate Leadership Potential
As a Concession Supervisor, you'll be leading a team. Be ready to share your experiences in motivating and inspiring others. Discuss your approach to teamwork and how you’ve successfully managed or supported a team in the past. Highlighting your leadership skills will show that you're prepared to take on this pivotal role.
✨Be Ready for Situational Questions
Expect questions that assess your adaptability and problem-solving skills. Prepare for scenarios where you might need to adjust to changing priorities or handle operational challenges. Practising your responses to these types of questions will help you convey your action-oriented mindset and readiness to thrive in a dynamic retail environment.
