At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales performance.
- Company: Join COS, a brand known for luxury and innovative fashion.
- Benefits: Enjoy a 25% staff discount and be part of the H&M Incentive Program.
- Other info: Full-time role with opportunities for growth in an inclusive workplace.
- Why this job: Shape a dynamic concession environment while developing your leadership skills.
- Qualifications: Previous management experience and a passion for fashion are key.
The predicted salary is between 30000 - 40000 € per year.
Company Description COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
As the Concession Manager, you would be contributing to the overall performance of our new concession in Arnotts, Dublin. In this role, you would be leading a team of people to ensure the concession is run in the most efficient way.
Responsibilities- Offering customers a high level of service, through styling advice, product knowledge and experience
- Analysing selling information and taking ownership for the concession sales performance
- Leading and motivating a team of sales assistants to achieve excellent standards of service
- Leading recruitment and ensure induction and training to new starters is carried out
- Identifying future talents and putting together development plans to support their progression
- Overseeing concession operations
- Creating a great place to work
- Previous management/leadership experience plus the following qualities: excellent communication skills and the ability to lead, train and develop a team
- Customer focused
- Self‑motivated & positive
- Adaptable
- A genuine interest in others
- Excellent planning and organisational skills
- Good analytical and problem‑solving abilities
- Excellent commercial abilities and interest in fashion/retail
- Previous experience working within a Concession
This is a full‑time position with a contract of 39 hours a week based in our new Cos concession within Selfridges, Manchester. Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.
Benefits- 25% staff discount across all H&M Group brands – available both in‑store and online
- All employees are included in the H&M Incentive Program (HIP), designed to reward contributions and support growth within the company
Inclusion & Diversity At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process, ensuring our workforce reflects the richness of the communities we serve.
COS Concession Manager, Manchester employer: BoF Careers
COS is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where creativity and collaboration thrive. With a generous 25% staff discount across all H&M Group brands and participation in the H&M Incentive Program, employees are rewarded for their contributions while enjoying a diverse and inclusive environment in the heart of Manchester. Join us to lead a passionate team and make a meaningful impact in the fashion retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land COS Concession Manager, Manchester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with COS's aesthetic, values, and product range. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the COS team.
We think you need these skills to ace COS Concession Manager, Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Concession Manager role. Highlight your management experience, customer service skills, and any relevant achievements in retail to catch our eye!
Show Your Passion for Fashion:We love candidates who are genuinely interested in fashion and retail. Don’t be shy about sharing your thoughts on current trends or how you’ve engaged with the industry in your application. It shows us you’re a great fit!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website:Remember, we only accept applications through our career page. So, make sure to submit your CV there as soon as possible. We can’t wait to see what you bring to the table!
How to prepare for a job interview at BoF Careers
✨Know Your Fashion
Make sure you brush up on the latest fashion trends and COS's unique style. Being able to discuss their aesthetic and how it relates to customer preferences will show your genuine interest in the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and develop others, as this role requires strong leadership to drive sales and service standards.
✨Understand Sales Performance Metrics
Familiarise yourself with key performance indicators in retail. Be ready to discuss how you've used data to analyse sales and improve performance, as this is crucial for the Concession Manager role.
✨Emphasise Customer Service Excellence
Think of specific instances where you've gone above and beyond for customers. This role is all about providing exceptional service, so be prepared to share your strategies for creating memorable customer experiences.
