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- Tasks: Lead a dynamic team managing tills and delivering exceptional customer service.
- Company: Join Arlettie, a leader in luxury private sales with a global presence.
- Benefits: Competitive salary and the chance to work internationally.
- Other info: Exciting opportunity for career growth and travel around the world.
- Why this job: Be part of an iconic brand and enhance your leadership skills in a fast-paced environment.
- Qualifications: 3+ years in retail management with strong organisational and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Arlettie puts the most incredible luxury within easy reach of those who love it and dream of it. From the greatest Parisian fashion houses to the jewellers of the Place Vendome, and the most prominent designers, Arlettie has been fine-tuning its selections for 25 years. With more than 200 sales in London, Paris and Online, Arlettie is the leader in organising private sales in the industry.
About the Job
Join our Arlettie team and embark on a global journey, organising exclusive private sales around the world for one of the most iconic luxury brands. There will be approximately 7 to 10 sales per year, each lasting around 15 days. When you are not travelling, you may be asked to support sales activities at your local showroom.
We are seeking an energetic, self‑motivated, and experienced Cashier Manager to join our global Arlettie team. The role involves leading a team of approximately 18 employees, overseeing around 700 daily visitors, and ensuring that all team members consistently deliver excellent customer service in a dynamic and fast‑paced environment.
Responsibilities
- Till Management
- Managing the tills, customer queries and security at the cash desk
- Controlling cash handling procedures, investigating and resolving discrepancies on the tills
- You will extract daily sales for each till, report back to the business and identify any discrepancies
- Team Management
- Train new cashiers and provide ongoing coaching to ensure high performance
- You will train the team on the tills to ensure they understand all procedures and processes
- Customer Service
- You will ensure all members of staff are providing an impeccable customer experience at all times
- You will manage client relationships and complaints
- You will supervise, welcome, inform and answer any queries clients may have
- Administration
- Responsible for uploading prices to the till software and preparing point of sale material including pricing signage with information provided by the account manager
- Responsible for reporting all client feedback to the management team to ensure each sale achieves all relevant targets
Qualifications, Skills And Experience
- At least 3 years experience as a till manager or similar position in a retail flagship store or a store with high volumes (ie: Zara, Topshop, H&M)
- Reliability, professionalism and strong commercial acumen
- Excellent organisational, communication and customer service skills
- Previous experience of successfully leading a team
- Entrepreneurial spirit
- Strong numerical skills and attention to detail
- Good knowledge of Microsoft Office
- Good spoken and written English
Package
- Full‑time role
- Opportunity to work in different countries all around the world
- Competitive Salary
Tills Manager in London employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tills Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service and team leadership shine through. Share stories that highlight your experience managing cashiers and handling customer queries.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle discrepancies at the till or train a new cashier. Practising these scenarios will help you feel confident and ready to impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join the Arlettie team!
We think you need these skills to ace Tills Manager in London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury shine through! We want to see how your enthusiasm aligns with our mission at Arlettie. Share any relevant experiences that highlight your connection to the luxury industry.
Highlight Your Team Leadership Skills: As a Tills Manager, you'll be leading a team of cashiers. Make sure to emphasise your previous experience in managing teams and how you’ve successfully trained and motivated others. We’re looking for someone who can inspire their team to deliver top-notch customer service!
Be Detail-Oriented: Attention to detail is key in this role, especially when it comes to cash handling and reporting discrepancies. In your application, mention specific examples where your meticulous nature has helped you succeed in past positions. We love candidates who can spot the little things!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need about the role and our company. Let’s make this journey together!
How to prepare for a job interview at BoF Careers
✨Know Your Numbers
As a Tills Manager, you'll need to demonstrate strong numerical skills. Brush up on your cash handling procedures and be ready to discuss how you've managed discrepancies in the past. Prepare some examples that showcase your attention to detail and problem-solving abilities.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to talk about your experience in training and managing staff. Think of specific instances where you motivated your team or resolved conflicts. Highlight your coaching style and how it contributes to high performance.
✨Customer Service is Key
Arlettie values impeccable customer service, so come armed with examples of how you've handled client relationships and complaints. Be ready to discuss your approach to ensuring a positive customer experience, especially in a fast-paced environment.
✨Familiarise Yourself with the Brand
Research Arlettie and its luxury offerings. Understanding the brand's ethos and the types of products sold will help you connect better during the interview. Show your enthusiasm for the luxury market and how you can contribute to the company's success.