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- Tasks: Lead Ralph's Coffee operations, ensuring exceptional service and smooth daily operations.
- Company: Join the prestigious Ralph Lauren brand in a dynamic hospitality role.
- Benefits: Competitive salary, training opportunities, and a chance to work in iconic locations.
- Other info: Opportunity for growth and to work across EU locations.
- Why this job: Be part of a luxury brand and create memorable customer experiences.
- Qualifications: Experience in café management and strong customer service skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced Manager to lead our Ralph's Coffee operations for EU locations based at our prestigious flagship store on New Bond Street. This role requires a passionate hospitality professional who embodies the Ralph Lauren ethos while delivering exceptional customer experiences in our sophisticated coffee environment.
Essential Duties & Responsibilities
- Oversee daily operations across EU locations and new café openings, ensuring smooth service delivery and operational excellence.
- Lead, train, and support staff on service standards, product preparation, and equipment maintenance.
- Drive sales performance through strategic initiatives while controlling costs, monitoring inventory, and managing P&L.
- Maintain quality control standards for coffee, food safety compliance, and operational audits.
- Develop SOPs and operational flows, working closely with retail teams for seamless integration.
- Manage vendor relationships for products, equipment, and café maintenance.
- Support new store openings planning, licensing coordination, and new location development including floor plans and equipment requirements.
- Collaborate with regional management and marketing teams on activations and business opportunities.
- Conduct site visits to ensure Ralph's Coffee standards and quality consistency.
- Handle customer feedback and complaints, ensuring exceptional guest experiences across EMEA.
- Coordinate logistics between stores, partners, and landlords to meet operational requirements.
Experience, Skills & Knowledge
- At least 2 full strategic cycles management experience in coffee.
- At least 2 full strategic cycles working as an operation/café manager.
- Qualified to at least level 3 in food and hygiene.
- Flexible approach (ability to be multi-skilled).
- Willingness to learn & work overseas.
- A creative problem solver willing to take on challenges.
- A self-starting, organised and driven person.
- Strong business acumen.
- Presentable and able to follow uniform brand standards.
- Exemplary management skills.
- Excellent organizational and time management skills.
- Effective communication skills.
- Exceptional customer service skills.
Ralph Lauren Hospitality Operations Manager in London employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ralph Lauren Hospitality Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those connected to Ralph Lauren. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your passion! When you get the chance to chat with potential employers, make sure to express your love for coffee and hospitality. Share your experiences and how they align with Ralph Lauren's ethos. Authenticity goes a long way!
✨Tip Number 3
Prepare for interviews by researching Ralph Lauren’s coffee operations. Understand their values, customer service standards, and recent initiatives. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Ralph Lauren Hospitality Operations Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through. We want to see how you embody the Ralph Lauren ethos and how you can deliver exceptional customer experiences.
Tailor Your Experience: Make sure to highlight your relevant experience in coffee operations and management. We’re looking for someone with at least 2 full strategic cycles, so be specific about your achievements and how they relate to the role.
Be Organised and Clear: Keep your application well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate a self-starting, organised person, so show us that in your writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ralph's Coffee.
How to prepare for a job interview at BoF Careers
✨Know Your Coffee Inside Out
As a candidate for the Hospitality Operations Manager role, it's crucial to have a deep understanding of coffee and its preparation. Brush up on different brewing methods, flavour profiles, and the importance of quality control. This knowledge will not only impress your interviewers but also show your passion for the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific situations where you trained staff, improved service standards, or resolved conflicts. Highlighting your management experience will demonstrate that you're ready to take charge of Ralph's Coffee operations.
✨Be Ready to Discuss Operational Excellence
Familiarise yourself with operational best practices in the hospitality industry. Be prepared to discuss how you've driven sales performance, managed costs, and maintained high-quality standards in past positions. This will show that you understand the intricacies of running a successful café.
✨Emphasise Your Customer Service Philosophy
Exceptional customer service is at the heart of Ralph Lauren's ethos. Think about your approach to handling customer feedback and complaints. Prepare to share stories that illustrate your commitment to creating outstanding guest experiences, as this will resonate well with the interviewers.