At a Glance
- Tasks: Test and enhance online customer experiences for a luxury fashion brand.
- Company: Join Ralph Lauren, a leader in luxury fashion with a focus on innovation.
- Benefits: Gain valuable experience, work in a dynamic environment, and enjoy flexible hours.
- Other info: Opportunity to learn and grow in a fast-paced, supportive environment.
- Why this job: Be part of a creative team that shapes the online shopping journey.
- Qualifications: Strong communication skills and a passion for technology and fashion.
The predicted salary is between 30000 - 40000 £ per year.
The Digital Customer Experience Assistant position is a crucial role within the Online Trading team. You will work with all departments to ensure that the last stage of development of online enhancements, new functionality and creative content is thoroughly tested and signed off ahead of launching to site. Once live, you will "walk" the online consumer journey to ensure enhancements/releases/content are working as per the brief and partnering with the Associate to raise any issues to expedite and push a solution.
Essential Duties & Responsibilities
- Conduct pre- and post-release UAT testing to ensure testing standards meet requirements.
- Report UAT results in a clear and concise manner.
- Investigate problems identified as a result of testing and provide feedback/input to teams.
- Keep up to date with all respective JIRA tickets & Confluence documentation.
- Produce and execute tests, reporting on progress as required.
- Review content wireframes and requirements to understand UAT requirements.
- Flexibility in switching between projects and providing support dependent upon development priorities.
- Aiding the team during the release management process.
- Identifying and raising risks and issues which may impact the ability to conduct UAT within agreed timelines.
- Partner with the Digital Customer Experience Manager to provide a team "go" or "no go" response to release.
Experience, Skills & Knowledge
- 1+ full strategic cycles of experience.
- Strong communication skills, both written and verbal.
- Demonstrated aptitude for technology, including understanding product data flows and e-commerce software.
- Strong Excel skills (Pivot & VLOOKUP).
- Good understanding of web tools (Salesforce, Excel etc.).
- An entrepreneurial, career hungry mindset.
- Highly organized with a sharp eye for detail.
- Intuitive and initiative.
- A willingness to get stuck in and learn.
- Passion to work in a luxury fashion brand.
- Positive, "can-do" attitude.
- Willingness to be flexible and pivot across multiple tasks and priorities as necessary.
- Proactive, taking initiative for needed improvements and problem solving.
Ralph Lauren Customer Experience Assistant in London employer: BoF Careers
Ralph Lauren is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and collaboration thrive. As a Customer Experience Assistant, you will have the opportunity to engage with cutting-edge technology in a luxury fashion environment, while benefiting from comprehensive training and career development programmes. Located in a vibrant area, our team enjoys a supportive atmosphere that encourages innovation and personal growth, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Ralph Lauren Customer Experience Assistant in London
✨Tip Number 1
Get to know the company inside out! Research Ralph Lauren's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer experience and UAT testing. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Ralph Lauren Customer Experience Assistant in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Assistant role. Highlight your experience with UAT testing and any relevant tech skills, like Excel and web tools, to show us you’re the perfect fit!
Show Off Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. We want to see how well you can articulate your thoughts, so don’t hold back on showcasing your writing prowess!
Demonstrate Your Passion:Let your enthusiasm for luxury fashion shine through! Share why you’re excited about working with Ralph Lauren and how your career ambitions align with our brand values. We love seeing genuine passion in applications!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BoF Careers
✨Know Your UAT Basics
Make sure you understand the ins and outs of User Acceptance Testing (UAT). Brush up on how to conduct pre- and post-release testing, and be ready to discuss your experience with it. This will show that you’re not just familiar with the process but can also contribute effectively.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've reported results or collaborated with teams in the past. This will demonstrate your ability to convey information effectively.
✨Get Familiar with Tools
Dive into the tools mentioned in the job description, like JIRA and Confluence. If you have experience with Salesforce or Excel, especially Pivot Tables and VLOOKUP, be ready to share specific instances where you used these tools to solve problems or improve processes.
✨Emphasise Your Attention to Detail
This role requires a sharp eye for detail, so prepare to discuss situations where your attention to detail made a difference. Whether it’s catching a bug during testing or ensuring content meets requirements, having concrete examples will help you stand out.
