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- Tasks: Lead in-store training and develop a passionate team to enhance the Prada client experience.
- Company: Join the iconic Prada Group, a leader in luxury fashion with a rich heritage.
- Benefits: Work in a creative environment with opportunities for personal and professional growth.
- Why this job: Be a key player in shaping the future of luxury retail and client engagement.
- Qualifications: Experience in luxury brands and strong communication skills are essential.
- Other info: Embrace diversity and inclusivity in a dynamic, international team.
The predicted salary is between 36000 - 60000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Job Purpose
As Prada In-Store Training Manager, you will support Store Manager in bringing the store to full potential, achieving business results and qualitative objectives. You will convey and promote the Brand philosophy and values to the final Clients guiding them into the world of Prada. You will be the first Prada Ambassador in the store, fostering a culture of empathy, warmth, passion and proactivity in line with Prada client experience.
Responsibilities
- Plans and cascades training programs in line with global, local and store priorities
- Promotes a culture of Shadowing: Observation, Feedback and Coaching at all Store levels
- Supports Store Leadership in Team development and driving performance of individual Client Advisors
- Ensures an effective Client Journey implementation impacting among others on Conversion, Clienteling, Leathergoods Mindset, Zoning, etc.
- Identify training needs in line with business priorities
- Develop training action plans at a Store & Client Advisor level
- Leverage in-store training tools: training sessions, coaching sessions, Daily Briefing moments, and best‐practice sharing
- Collaborate with all other retail functions (e.g., Merchandising, CRM, Events, etc.) to jointly organize and manage specific training activities
- Perform Team gap analysis and build individual coaching plans, and provide ongoing feedback on individual team member progress, performance and training level
- Support Store Leadership to ensure full training contents cascading on Brand, Client Journey and Product knowledge
- Drive in-store training initiatives with active shop floor presence
- Monitor quality, impact and true retention of training content
- Ensure Store Team embraces a self‐learning culture, with special attention to Retail Training Digital Tools (Training APP)
- Lead a culture of in‐store coaching prioritizing Client Advisors according to their needs and focusing on selling skills, Client Experience, Clienteling, Styling, Brand ambassadorship and High‐End products
- Follow‐up with individual Shadowing (Observation / Feedback / Coaching) on Store Leadership to ensure a seamless and correct one‐to‐one process in store (Coach the Coach)
- Ensure regular communication with Trainees, giving them continuous feedback on progress
- Manage onboarding journeys for New Hires in the store by facilitating their in-store induction and partnering with HR
Knowledge And Skills
- Similar experience within a luxury or premium brand
- Understanding of luxury customer service
- Being able to work in a team as well as alone
- Excellent communication and interpersonal skills
- Fluency in English
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
PRADA In-Store Training Manager, London employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PRADA In-Store Training Manager, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Prada through LinkedIn or industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your passion for luxury retail during interviews. Share specific examples of how you've delivered exceptional customer experiences in the past. Let them see that you live and breathe the brand values!
✨Tip Number 3
Prepare for role-play scenarios in interviews. As an In-Store Training Manager, you'll need to demonstrate your coaching skills. Practise how you'd handle training situations or client interactions to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Prada family!
We think you need these skills to ace PRADA In-Store Training Manager, London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through! We want to see how you connect with the Prada philosophy and values. Share any experiences that highlight your passion for high-end customer service.
Tailor Your Application: Make sure to customise your CV and cover letter for the In-Store Training Manager role. We’re looking for specific skills and experiences that align with the job description, so don’t be shy about showcasing your relevant background!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Highlight your achievements and how they relate to the responsibilities listed in the job description.
Apply Through Our Website: We encourage you to submit your application through our official website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at BoF Careers
✨Know Your Prada
Before stepping into the interview, make sure you’re well-versed in Prada's history, values, and current collections. This will not only show your passion for the brand but also help you align your answers with their philosophy.
✨Showcase Your Training Skills
As a potential In-Store Training Manager, be ready to discuss your previous training experiences. Prepare specific examples of how you've developed training programmes or coached team members, highlighting your ability to foster a culture of learning.
✨Emphasise Client Experience
Prada places a strong emphasis on luxury customer service. Be prepared to share your thoughts on what makes an exceptional client journey and how you would implement this in-store. Use examples from your past roles to illustrate your points.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the store’s current training initiatives or how they measure the success of their training programmes. This shows your genuine interest in the role and helps you understand their expectations better.
