At a Glance
- Tasks: Manage customer data and support CRM projects to enhance client relationships.
- Company: Join the iconic Prada Group, a leader in luxury fashion.
- Benefits: Creative work environment, professional growth, and commitment to diversity.
- Other info: Work with a diverse team passionate about excellence and innovation.
- Why this job: Be part of a dynamic team shaping customer experiences in luxury retail.
- Qualifications: Experience in CRM and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Job Purpose
In Store CRM Manager consolidates the data regarding customers, providing the store team with the information required to consolidate the clientele and supporting managers in the implementation of specific CRM projects at the store level.
Responsibilities
- Ensure customer data accuracy inputted by store team as well as validating data accuracy in system
- Review and analyze SA performance including all elements of KPIs and MBOs (e.g CRM KPI, iPhone Interaction result, CRM activity results) provide SM with individual SA overview and strategy
- Launch and monitor new CRM system/function in store
- Communicate with local Retail team
- System/function enhancement
- Customer list / reports
- Generate and assist the interpretation of report in store
- Manage customer list and ensure strategized local marketing activities
- Assist SM to setup in store CRM action plan by considering the event calendar and business environment
- Conduct regular CRM training with sales team
- Support SM in all the activities related to VOCE Project (customer satisfaction surveys) with a focus on store feedback collection & customer Follow Up Action
- Strong company commitment with a proven track record of strong client development
- In store-service oriented
- Customer‑centric approach
- Proficient in the main IT/digital tools
- Familiar with Excel function and analytical
- Engaging with strong interpersonal and communication skills
This activities are intended to be illustrative and not exhaustive.
Qualifications
- Proven experience in CRM, including a strong understanding of key performance indicators (KPIs)
- Solid knowledge of luxury goods and products
- Proficient in Microsoft Office Suite, particularly Excel
- Ability to work effectively within a team
- Results‑oriented with the ability to work independently towards objectives
- Demonstrated training and coaching skills
- Excellent communication and interpersonal skills
- Fluency in English
Knowledge and Skills
- Proven experience in CRM, including a strong understanding of key performance indicators (KPIs)
- Solid knowledge of luxury goods and products
- Proficient in Microsoft Office Suite, particularly Excel
- Ability to work effectively within a team
- Results‑oriented with the ability to work independently towards objectives
- Demonstrated training and coaching skills
- Excellent communication and interpersonal skills
- Fluency in English
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
PRADA In-Store CRM Manager, Bond Street in London employer: BoF Careers
Prada Group is an exceptional employer, offering a dynamic and inclusive work environment in the heart of Bond Street, where creativity and excellence thrive. Employees benefit from comprehensive training opportunities, a strong commitment to professional growth, and the chance to work with a diverse team passionate about luxury goods. With a focus on collaboration and innovation, Prada fosters a culture that values each individual's contributions, making it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land PRADA In-Store CRM Manager, Bond Street in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail sector, especially those who work at PRADA or similar brands. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your CRM experience and how you've driven results in previous roles. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for CRM roles. This will boost your confidence and help you articulate your experience effectively.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your customer-centric approach and analytical skills, just like we value at StudySmarter.
We think you need these skills to ace PRADA In-Store CRM Manager, Bond Street in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the PRADA In-Store CRM Manager role. Highlight your CRM experience and any relevant KPIs you've worked with, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about luxury goods and how your background makes you the perfect candidate for this role. Don't forget to mention your customer-centric approach!
Show Off Your Analytical Skills:Since the role involves reviewing and analysing performance metrics, make sure to include examples of how you've used data to drive results in previous roles. We love seeing candidates who can turn numbers into actionable insights!
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application goes straight to us, and we can’t wait to see what you bring to the table. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at BoF Careers
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Understand the key performance indicators (KPIs) that are crucial for the role and be ready to discuss how you've used them in past experiences. This will show that you're not just familiar with CRM, but that you can leverage it effectively.
✨Showcase Your Luxury Goods Knowledge
Since this role is within the luxury sector, it's essential to demonstrate your understanding of luxury goods and products. Be prepared to discuss specific brands, trends, and what makes luxury retail unique. This will help you connect with the interviewers and show your passion for the industry.
✨Excel Skills Are Key
Proficiency in Excel is a must for this position. Before your interview, practice using Excel functions and be ready to talk about how you've used Excel in previous roles to analyse data or generate reports. If possible, bring examples of your work to showcase your skills.
✨Engage with Strong Communication
This role requires excellent communication and interpersonal skills. During the interview, focus on how you can engage with others, whether it's through training the sales team or communicating with the local retail team. Share examples of how you've successfully collaborated in the past to highlight your ability to work effectively within a team.
