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- Tasks: Manage client relationships and drive CRM initiatives to boost sales.
- Company: Join MIU MIU, a luxury brand known for its innovative approach.
- Benefits: Full-time role with opportunities for growth in a dynamic retail environment.
- Why this job: Be at the forefront of luxury retail, shaping client experiences and driving business success.
- Qualifications: Experience in luxury retail and a passion for client engagement.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
The In-Store CRM will be responsible for managing the client portfolio as a strategic business asset. The role focuses on strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff with a strong focus on driving business through CRM campaigns, client outreach initiatives (client interactions) and private appointments. The CRM Manager must be comfortable with data analysis, Excel, and campaign management to make data‐driven decisions and manage the client portfolio strategically.
This is a shopfloor‐based role that requires a flexible approach to working hours, including availability for shifts that may vary across weekdays and weekends.
Responsibilities- Manage the client portfolio strategically, focusing on segmentation, forecasting, and growth of client relationships.
- Design and execute advanced client segmentation strategies, ensuring targeted outreach for high‐value clients, prioritising engagement strategies that drive long‐term loyalty.
- Analyse client data and manage the client portfolio using tools like Excel and the business CRM platform (C‐Sphere) to extract insights, build reports to assess key KPIs, forecast client engagement opportunities, and drive targeted campaigns.
- Drive innovation by benchmarking CRM strategies within the market, staying updated on trends, and introducing new client engagement techniques.
- Ensure the development, implementation and execution of store CRM campaigns, including the local outreach activities, client target list extraction, and performance monitoring.
- Tie CRM efforts directly to sales and revenue goals, ensuring measurable impacts on store and individual client advisor performance through effective CRM strategy management.
- Manage client gifting and customer experiences budget to strategically enhance client relationships.
- Collaborate across departments to align CRM outreach and engagement strategies with store events, product launches and communications campaigns.
- Conduct training sessions to ensure team members understand the importance of CRM and feel confident in using related tools and strategies.
- Train and support sales staff in using digital tools (e.g. C‐Sphere) to perform clienteling initiatives.
- Provide individual feedback on specific CRM initiatives and share best practices with the store team.
- Ensure adoption, consistent execution and follow‐up of the Group clienteling strategy, resources and culture across all store team members.
- Monitor and track CRM based KPIs for client outreach, private appointments, prospects, productivity and outreach initiative performance.
- Develop CRM strategies that align with business objectives with key business objectives and contribute directly to sales growth.
- Luxury retail experience is preferred.
- Strong technical attitude and digital mindset.
- Languages: English, other language is mandatory.
- Client centric attitude, problem solving, flexibility, empathy, energy.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Seniority level: Entry level
Employment type: Full‐time
Job function: Other
Industries: Advertising Services
MIU MIU In-Store CRM Manager, Bond St in London employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MIU MIU In-Store CRM Manager, Bond St in London
✨Tip Number 1
Get to know the brand inside out! Research MIU MIU's values, products, and recent campaigns. This will help you connect with the team during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the CRM Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills in data analysis and client engagement can drive sales. Practise articulating your thoughts clearly and confidently, so you can impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the MIU MIU team. Good luck!
We think you need these skills to ace MIU MIU In-Store CRM Manager, Bond St in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the MIU MIU In-Store CRM Manager role. Highlight your experience with client management, data analysis, and any relevant CRM tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about luxury retail and how you can contribute to our CRM initiatives. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Data Skills: Since this role involves a lot of data analysis, make sure to mention your proficiency in Excel and any experience with CRM platforms. We’re keen on candidates who can make data-driven decisions, so don’t hold back on sharing your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and really interested in joining our team!
How to prepare for a job interview at BoF Careers
✨Know Your CRM Inside Out
Make sure you’re familiar with CRM concepts and tools, especially C-Sphere. Brush up on how to analyse client data and create reports, as this will be crucial for the role. Being able to discuss your experience with data-driven decisions will impress the interviewers.
✨Showcase Your Client-Centric Approach
Prepare examples of how you've successfully managed client relationships in the past. Highlight any strategies you've implemented that led to increased loyalty or engagement. This will demonstrate your understanding of the importance of a client-centric attitude in luxury retail.
✨Be Ready to Discuss Campaign Management
Think about past campaigns you've been involved in, particularly those that required segmentation and targeted outreach. Be prepared to explain your role in these campaigns and the results achieved. This shows you can tie CRM efforts directly to sales goals.
✨Demonstrate Flexibility and Team Collaboration
Since the role requires a flexible approach to working hours and collaboration across departments, be ready to discuss how you’ve adapted to changing schedules and worked effectively with others. Share specific instances where teamwork led to successful outcomes.
