At a Glance
- Tasks: Manage global e-commerce operations, ensuring smooth order fulfilment and stock availability.
- Company: Join a dynamic British brand focused on empowering customers and creativity.
- Benefits: Competitive salary, growth opportunities, and a vibrant work culture.
- Other info: Fast-paced environment with opportunities to make a real impact.
- Why this job: Be part of a team that celebrates innovation and customer-centricity in fashion.
- Qualifications: 3-5 years in e-commerce operations with strong organisational and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
A British brand with a global perspective. Self-portrait is privately owned, independent and unashamedly consumer-centric. Behind everything self-portrait does is a desire to uplift, empower and celebrate its customers. The brand has expanded to include categories such as swimwear, bridal, bags, accessories and childrenswear. Self-portrait is part of the newly formed SP Collection, a group that has been set up to discover, nurture, and develop best in class creativity and design.
We are looking for an Ecommerce Operations Coordinator to join the team at Self Portrait. This role owns the operational control of global e-commerce, ensuring that stock availability, inbound deliveries, and customer orders are aligned. Working closely with Logistics, Customer Service, and Buying, the E-commerce Operations Coordinator ensures that launches and preorders are fulfilled smoothly and operational issues are identified and resolved early.
Main Responsibilities
- E-commerce & Preorder Operations
- Oversee ecom orders, preorders and prebuy campaigns
- Track backlogs and on-hold orders
- Ensure preorder campaigns are operationally set up and fulfilled correctly
- Inbound & Launch Alignment
- Track inbound shipments and delivery timelines
- Align stock arrival with ecom launches and preorder fulfilment
- Ensure stock is available before go-live
- CS Support & Order Oversight
- Support CS with order backlogs, especially during peak / markdown periods
- Monitor back orders, stock issues, and fulfilment delays
- Identify root causes and escalate where needed
- Stock & Allocation Control
- Monitor stock availability vs demand
- Flag risks of over-allocation
- Escalate stock issues across teams
Knowledge, Skills & Experience
- 3–5 years’ experience in a relevant role (e-commerce operations, logistics, order management or supply chain), with exposure to end-to-end order and stock flow
- Strong attention to detail and organisational skills, with the ability to manage multiple trackers, deadlines, and workflows simultaneously without losing accuracy
- Proven ability to operate in a fast-paced environment, prioritising effectively and adapting quickly to changing business needs (e.g. peak / markdown periods)
- Strong systems proficiency, including:
- Shopify (order flow, product setup, basic troubleshooting)
- Microsoft Excel (lookups, data analysis, reporting)
- ERP systems (Zedonk or similar)
- WMS platforms (stock visibility, allocation, order status)
- Solid understanding of stock management, including:
- Stock allocation and availability
- Back orders and fulfilment constraints
- Identifying and resolving stock discrepancies
- Analytical mindset, with experience building and maintaining reports, interpreting data and using insights to flag risks and improve operations
- Strong logistical understanding, ideally across international markets, including awareness of how inbound timelines impact order fulfilment and customer delivery
- Proactive problem solver, able to identify issues early, investigate root causes and drive solutions across teams
- Strong communication skills, with the ability to work cross-functionally with Customer Service, Buying, Logistics and Tech teams
- Positive, hands-on attitude, with a willingness to take ownership and drive outcomes in a fast-moving environment
- Ability to work independently, managing priorities and responsibilities
- Experience supervising or supporting junior team members is a plus, but not essential
Ecommerce Operations Coordinator in London employer: BoF Careers
At self-portrait, we pride ourselves on being a privately owned brand that champions creativity and consumer-centric values. Our vibrant work culture fosters collaboration and innovation, providing employees with ample opportunities for growth and development within the fashion industry. As part of the SP Collection, you will be at the forefront of e-commerce operations, contributing to a dynamic team that is dedicated to delivering exceptional customer experiences while celebrating individuality and style.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Operations Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at self-portrait or similar brands. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in e-commerce operations. Use real examples to demonstrate how you've tackled challenges in the past—this will make you memorable!
✨Tip Number 3
Be proactive! If you see any issues with stock management or order fulfilment in your current role, take the initiative to solve them. This shows potential employers that you're a problem solver and ready to take ownership.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the self-portrait team.
We think you need these skills to ace Ecommerce Operations Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ecommerce Operations Coordinator role. Highlight your relevant experience in e-commerce operations, logistics, and stock management. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how you can contribute to our mission at self-portrait. Keep it engaging and personal – we love a good story!
Show Off Your Skills:Don’t forget to showcase your systems proficiency, especially with Shopify and Excel. If you’ve got experience with ERP systems or WMS platforms, make sure to mention that too. We’re keen on seeing how you can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Let’s get started on this journey together!
How to prepare for a job interview at BoF Careers
✨Know Your E-commerce Inside Out
Make sure you brush up on your e-commerce knowledge, especially around order management and stock flow. Familiarise yourself with platforms like Shopify and any ERP systems mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've identified and resolved operational issues in previous roles. Think about times when you had to troubleshoot stock discrepancies or manage back orders. This will highlight your proactive approach and analytical mindset, which are crucial for this role.
✨Show Off Your Organisational Skills
Since the role requires managing multiple trackers and deadlines, be ready to discuss how you stay organised in a fast-paced environment. Share specific strategies or tools you use to keep everything on track, as this will demonstrate your attention to detail and ability to prioritise effectively.
✨Communicate Cross-Functionally
This position involves working closely with various teams, so be prepared to talk about your communication skills. Share experiences where you've collaborated with customer service, logistics, or buying teams. Highlighting your ability to work cross-functionally will show that you can thrive in their collaborative culture.
