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- Tasks: Manage website operations and enhance customer experience across digital channels.
- Company: Join a forward-thinking brand focused on digital growth and customer satisfaction.
- Benefits: Enjoy 25 days holiday, discounts, gym memberships, and a pension scheme.
- Other info: Embrace a culture of diversity and inclusion while growing your career.
- Why this job: Be part of a dynamic team driving innovation in e-commerce and customer journeys.
- Qualifications: Experience in digital commerce and strong analytical skills are essential.
The predicted salary is between 35000 - 45000 ÂŁ per year.
As a Website Specialist, you contribute to digital profitable growth in your sales market, playing a critical role in securing the end-to-end digital experience of our customers that drives brand perception, sales growth, and profitability. In this role, you are responsible for the end-to-end functionality of our owned digital transactional channels, driving seamless customer journey by supporting in securing that our technical platforms are enabling our commercial plans and customer offer.
Key Responsibilities
- Ensure seamless website operations across all owned digital channels by monitoring performance, reporting regularly, benchmarking against competitors and identifying actionable insights.
- Secure commercial readiness by leading technical preparation for global and local campaigns, ensuring product availability, full enrichment and shoppability for new launches.
- Drive optimisation and conversion through A/B testing, improving site functionality and managing incidents, disturbances and changes with clear prioritisation and stakeholder visibility.
- Safeguard digital product integrity by approving site changes, tracking post‑release performance and contributing to a supportive, people‑first team culture aligned with annual HR goals.
Teams
- Support strategic alignment and leadership by reporting to the Regional Head of E‑Commerce and ensuring transparent communication on project progress, priorities and decisions.
- Drive cross‑functional collaboration with Digital Experience, Ecommerce Operations, CRM and other partners to define project scope, align ways of working and set priorities that strengthen selling and the customer experience.
- Translate business needs into technical action by coordinating with technical teams, helping to execute the digital roadmap and implementing new features that support both short‑ and long‑term strategy.
- Contribute to commercial and customer‑centric outcomes by supporting site updates, campaign activities, A/B testing and the development of a seamless customer journey within the regional e‑commerce team.
Approach
- Turn customer insight into action by using data, trends and feedback to drive meaningful short‑ and long‑term improvements, proactively solving problems and enhancing the shopping experience.
- Ensure strong project delivery through comprehensive planning, accurate execution and a high level of attention to detail, while remaining flexible to ad‑hoc needs and shifting priorities.
- Support innovation and operational excellence by staying informed on industry best practice, resolving technical issues in partnership with relevant teams and maintaining a focus on quality.
- Lead with influence by communicating effectively, inspiring others and contributing to personal and team development through a proactive, collaborative way of working.
Qualifications
- Digital commerce operations: Experience managing .com, mobile and app platforms, with strong technical understanding of ecommerce systems, checkout flows and incident, risk and change management.
- Analytics and performance optimisation: Skilled in web analytics, KPI tracking and insight interpretation using tools such as Google Analytics, Power BI and Looker Studio, with experience in A/B testing and experimentation (e.g. Optimizely).
- Conversion and customer experience optimisation: Proven ability to drive conversion rate optimisation, map customer journeys and enhance end‑to‑end digital experiences across channels.
- Project and cross‑functional delivery: Strong project and delivery management skills (e.g. Asana), able to work effectively with cross‑functional teams to implement new features, digital enhancements and continuous improvements.
Benefits
- 25 days holiday
- Discounts on everyday brands and leisure activities
- Retail Trust membership
- Pension scheme
- Discounted gym membership
- Cycle to work scheme
Inclusion & Diversity
At COS we are determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
COS Website Operation Specialist in London employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COS Website Operation Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect candidate for the Website Operation Specialist role. Keep it concise and focus on what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at COS.
We think you need these skills to ace COS Website Operation Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with digital commerce operations. We want to see how your skills align with the role of a Website Specialist, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills: Since this role involves a lot of analytics and performance optimisation, include specific examples of how you've used tools like Google Analytics or A/B testing in your previous roles. We love data-driven insights, so let us know how you’ve turned numbers into actionable strategies!
Highlight Cross-Functional Collaboration: This position requires working closely with various teams, so share experiences where you’ve successfully collaborated across departments. We’re all about teamwork here at StudySmarter, and we want to see how you can contribute to our supportive culture.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BoF Careers
✨Know Your Digital Platforms
Familiarise yourself with the specific digital platforms mentioned in the job description. Understand their functionalities, checkout flows, and any recent updates or changes. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with web analytics tools like Google Analytics or Power BI. Bring examples of how you've used data to drive performance optimisation or A/B testing in previous roles. This demonstrates your ability to turn insights into actionable strategies.
✨Emphasise Cross-Functional Collaboration
Highlight your experience working with different teams, especially in project management. Use specific examples to illustrate how you’ve successfully collaborated with technical teams or other departments to implement new features or improve customer experiences.
✨Align with Company Values
Research COS's values and think about how they resonate with your own work ethic. Be ready to share examples of how you embody these values, such as being open-minded, curious, and taking ownership of your projects. This alignment can set you apart from other candidates.