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For Companies At a Glance
- Tasks: Support CRM initiatives and create engaging email and SMS campaigns.
- Company: Join COS, a fashion brand known for quality and innovation.
- Benefits: Enjoy 25% staff discount, 25 days holiday, and gym membership discounts.
- Why this job: Be part of a dynamic team driving customer engagement and loyalty.
- Qualifications: Experience in CRM and campaign management, preferably in fashion.
- Other info: Inclusive workplace with great career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are now looking for an Email & CRM Coordinator to join our European Regional Team based in London. This role supports the implementation of CRM initiatives to drive engagement, loyalty and profitable growth, contributing to key business KPIs for the region.
What You Will Do
- Support the roll out and completion of the CRM growth project, working closely with the CRM Specialist, CRM Manager and global CRM stakeholders to deliver new strategic campaigns and insight.
- Create, coordinate and implement new initiatives laying the foundations for future customer excellence, with a focus on increasing customer frequency and retention.
- Develop, build and deploy email and SMS campaigns across our European markets ensuring accurate, consistent and timely completion of delivery.
- Test all newsletters before sending to ensure accurate template responsiveness across devices and email providers.
- Optimise and refresh triggered campaigns to be seasonally relevant and in line with key content moments.
- Report on newsletter and trigger campaigns ensuring we are driving optimum engagement and conversion across all customer segments.
- Collaborate with the regional performance marketing team, ensuring consistent messaging of campaigns and promotions across all channels to maximise overall KPIs, with a focus on traffic, conversion and revenue.
- Collaborate with the CRM Specialist to drive our personalisation strategy with a strong test and learn approach.
- Drive innovation across our campaigns, keeping an eye on the competitor landscape and developments within CRM and tech capabilities.
Qualifications
Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open‐minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
What you need to succeed
- Experience working in a fast‐moving CRM team, building and reporting across email and SMS campaigns, ideally in the fashion industry.
- Familiarity with ESPs (Emarsys is a plus), building campaigns and technical automated workflows.
- Confidence analysing campaigns, attributing market performance to the wider regional KPIs.
- With a customer‐first mindset, you will be passionate about our customers, delivering personalised experiences through insight, content and segmentation.
- Strong visual presentation skills.
- Excellent organisational, analytical, and communication skills.
- Ability to prioritize and manage time independently.
Additional Information
This is a full‐time position on a permanent contract based in London. Please apply including your CV as soon as possible, latest until Friday the 14th November. Due to data policy, we only accept applications via the careers page.
Benefits
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
In addition to this London based colleagues also receive:
- 25 days holiday
- Discounts on everyday brands and leisure activities
- Retail Trust membership
- Pension scheme
- Discounted gym membership
- Cycle to work scheme
Inclusion & Diversity
At COS we are determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
Company Description
COS offers a wardrobe of ready‐to‐wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Ready to apply? Click on the I'M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.
COS Email and CRM Coordinator in London employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COS Email and CRM Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at COS or similar companies. A friendly chat can open doors and give you insider info that could help your application stand out.
✨Tip Number 2
Show off your skills! If you’ve got experience with email and SMS campaigns, create a mini portfolio showcasing your best work. This can be a great conversation starter during interviews and shows you mean business.
✨Tip Number 3
Prepare for the interview by researching COS’s recent campaigns and their approach to CRM. Being able to discuss their strategies and suggest improvements will show you’re genuinely interested and ready to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we keep you updated on your application status, so you won’t be left hanging.
We think you need these skills to ace COS Email and CRM Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the COS Email and CRM Coordinator role. Highlight any relevant experience in CRM, email campaigns, and your passion for customer engagement.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of your past work in CRM and how you’ve driven engagement and loyalty in previous positions.
Showcase Your Analytical Skills: Since this role involves reporting on campaigns, don’t forget to mention your analytical skills. Talk about how you've used data to optimise campaigns and improve performance in your previous roles.
Apply Through Our Website: Remember, we only accept applications via our careers page. So, make sure to click on the 'I'M INTERESTED' link and upload your CV securely. We can’t wait to hear from you!
How to prepare for a job interview at BoF Careers
✨Know Your CRM Inside Out
Before the interview, make sure you’re familiar with CRM systems, especially if you have experience with Emarsys. Brush up on how to build and report on email and SMS campaigns, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've analysed campaign performance in the past. Bring examples of how your insights led to improved engagement or conversion rates. This will demonstrate your customer-first mindset and your ability to contribute to key business KPIs.
✨Demonstrate Your Creativity
Think about innovative campaigns you’ve worked on or ideas you’d like to implement. Discuss how you keep an eye on competitor landscapes and tech developments. This shows that you’re not just a follower but someone who dares to be different and drive innovation.
✨Align with Company Values
Familiarise yourself with COS's values and think of examples from your past experiences that align with them. Whether it’s being open-minded, curious, or taking ownership, showing that you embody these values can set you apart from other candidates.
