At a Glance
- Tasks: Analyse customer data to drive insights and support strategic decisions.
- Company: Join COS, a luxury brand known for quality and innovative fashion.
- Benefits: Enjoy 25% staff discount, health checks, and extensive development opportunities.
- Other info: Dynamic work environment with excellent career growth and global opportunities.
- Why this job: Make an impact by translating data into actionable insights for a leading fashion brand.
- Qualifications: Strong analytical skills and a collaborative mindset are essential.
The predicted salary is between 35000 - 45000 € per year.
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
The Customer and Commercial Insights Analyst plays a critical role in enabling customer‑led and commercial decision‑making at COS. You will proactively generate insights, translate complex data into clear narratives, and deliver actionable recommendations to senior leaders. This is a high‑impact role for a commercially focused analyst who combines strong storytelling with advanced analytics, supporting short‑term trading decisions and long‑term strategic planning.
What You Will Do
- Insight & Stakeholder Leadership: Proactively identify customer and commercial trends, risks, and opportunities. Present concise, insight‑driven recommendations to senior leadership. Translate complex analysis into clear stories and visualisations. Frame insights across short‑, medium‑, and long‑term planning horizons.
- Customer & Commercial Analytics: Deliver forward‑looking analysis using transactional data, CRM, digital analytics, and customer research. Build and maintain dashboards tracking core customer and commercial KPIs. Identify emerging customer patterns early and inform timely commercial action.
- Planning, KPIs & Advanced Analytics: Define, track, and evaluate customer‑centric KPIs and performance. Support forecasting and planning across acquisition, retention, and growth. Develop predictive models (e.g. churn, lifetime value, propensity) to enable proactive decision‑making.
- Collaboration & Influence: Act as a strategic analytics partner to global and regional teams. Champion data‑informed decision‑making across COS and wider stakeholders. Contribute to knowledge sharing and analytical capability within the Commercial team.
Qualifications
Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
What You Need To Succeed
- Problem solving: Applies structured, hypothesis‑led thinking to solve complex, ambiguous challenges. Identifies root causes quickly and prioritises high‑impact opportunities. Anticipates risks and drives solutions through to scalable, business‑aligned outcomes.
- Collaborative: Builds trusted, cross‑functional partnerships and influences without authority. Aligns diverse stakeholders through clear, outcome‑focused communication. Leverages collective expertise to drive shared, high‑impact results.
- Advanced data analysis: Translates large, complex datasets into clear, actionable insights. Applies predictive modelling and scenario analysis to inform forward‑looking decisions. Combines technical rigour with compelling storytelling to enable action.
- Commercial mindset: Connects insights directly to revenue, profitability, and customer value. Anchors recommendations in strategic and commercial priorities. Takes a holistic view across customer, channel, and market dynamics to drive growth.
Additional Information
We offer all to of our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here. In addition to this UK based colleagues also receive:
- 25 days holiday
- Annual health checks
- 25% staff discount
- Pension scheme
- Discounts on various activities and financial/lifestyle products via our benefits hub
- Cycle to work scheme
- Discounted gym membership
- Employee assistance via retail trust
- Private health & dental care
COS Customer and Commercial Insights Analyst in London employer: BoF Careers
COS is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture rooted in collaboration and innovation. With extensive development opportunities, a generous benefits package including a 25% staff discount across H&M Group brands, and a commitment to empowering employees, COS fosters an environment where insights drive impactful decisions. Located in the UK, this role not only allows you to contribute to a leading fashion brand but also provides a supportive atmosphere for personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land COS Customer and Commercial Insights Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at COS on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer and Commercial Insights Analyst role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into COS's values and recent projects. Show us how your skills in data analysis and storytelling align with our mission. Tailor your examples to highlight your problem-solving abilities and commercial mindset.
✨Tip Number 3
Practice your presentation skills! You’ll need to translate complex data into clear narratives, so grab a friend and present your insights. This will help you feel confident when discussing your findings with senior leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the COS team. Let’s make it happen!
We think you need these skills to ace COS Customer and Commercial Insights Analyst in London
Some tips for your application 🫡
Show Your Storytelling Skills:When crafting your application, remember to weave in your storytelling abilities. We want to see how you can turn complex data into engaging narratives that resonate with decision-makers. Make it clear how your insights can drive action!
Be Data-Driven:Highlight your experience with data analysis and predictive modelling. We’re looking for someone who can translate numbers into actionable insights, so don’t shy away from showcasing your analytical prowess in your written application.
Align with Our Values:Make sure your application reflects our company values. We appreciate open-mindedness, curiosity, and a willingness to take ownership. Show us how you embody these traits in your previous roles and how they can benefit COS.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BoF Careers
✨Know Your Data
As a Customer and Commercial Insights Analyst, you'll be dealing with complex datasets. Make sure you brush up on your data analysis skills and be ready to discuss how you've translated data into actionable insights in the past. Bring examples of your work that showcase your ability to tell a story with data.
✨Understand COS's Values
COS values open-mindedness, curiosity, and ownership. Familiarise yourself with these values and think about how your experiences align with them. Be prepared to share specific examples that demonstrate how you embody these traits in your professional life.
✨Prepare Insight-Driven Recommendations
The role requires presenting concise, insight-driven recommendations to senior leadership. Before the interview, think of a few key insights related to customer trends or commercial opportunities that you can discuss. Frame them clearly and be ready to explain how they could impact COS's strategy.
✨Showcase Collaboration Skills
Collaboration is key in this role. Think of instances where you've built cross-functional partnerships or influenced stakeholders without authority. Be ready to discuss how you communicate effectively and leverage collective expertise to drive results, as this will resonate well with the interviewers.
