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- Tasks: Lead a dynamic team to deliver top-notch customer service and store performance.
- Company: Join the iconic Carhartt WIP family, blending heritage with modern style.
- Benefits: Competitive pay, employee discounts, and a vibrant work environment.
- Other info: Exciting opportunities for growth in a trendy London location.
- Why this job: Be part of a brand that values progress and creativity in fashion.
- Qualifications: Experience in retail, strong communication skills, and a passion for customer satisfaction.
The predicted salary is between 25000 - 30000 £ per year.
Carhartt WIP is part of the WIP Trading AG. Our family‑owned business group started as a licensee and European distributor of the US workwear manufacturer Carhartt in the early 1990s. Since then, it develops its own collections based on workwear originals. Carhartt Work In Progress aims to continuously progress and evolve, without ever losing sight of its origins. Over the course of the past three decades, our business has developed organically, along with its customers, the culture that surrounds the brand, and its employees who have helped shape what Carhartt WIP is today.
For our store in London (Soho), we are looking for a Supervisor (m/f/x).
Responsibilities- Supervise the team to achieve highest possible levels of customer service and performance.
- Ensure that the team is dealing with all customer queries in a timely and efficient manner.
- Ensure that customer service standards are adhered to and business opportunities are maximised.
- Awareness and supervision of the store presentation, including cleanliness, visual display and merchandising.
- Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling.
- Supervise the team to ensure adherence within the store of all company policies and procedures.
- Maintain open communication within the store and across to other departments.
- Retail or service industry experience.
- Excellent communication skills.
- Ability to work within a team.
- Proven selling skills.
- Confidence.
- Understanding of our customer base and their expectations.
Location: London / UK
Carhartt WIP Store London - Supervisor (m/f/x) employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carhartt WIP Store London - Supervisor (m/f/x)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Carhartt WIP's history, values, and products. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips about the company culture and what they look for in a Supervisor.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've demonstrated excellent customer service or team leadership. We want to see how you handle real-life scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Carhartt WIP family. Don’t miss out!
We think you need these skills to ace Carhartt WIP Store London - Supervisor (m/f/x)
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Carhartt WIP shine through! Share why you’re excited about the brand and how you connect with its values. We want to see that you understand our culture and can represent it well.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Supervisor role. Highlight your retail experience and any leadership skills you have. We’re looking for someone who can supervise a team effectively, so showcase those relevant experiences!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at BoF Careers
✨Know Your Brand
Before the interview, dive deep into Carhartt WIP's history and values. Understand their journey from a US workwear manufacturer to a European trendsetter. This knowledge will help you connect your experience with their brand ethos during the conversation.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer service. Be ready to discuss how you can motivate and inspire others.
✨Customer Service is Key
Carhartt WIP places a strong emphasis on customer service. Think of specific instances where you've gone above and beyond for a customer. Highlight your communication skills and how you ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the store's culture, team dynamics, and expectations for the Supervisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.