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For Companies At a Glance
- Tasks: Lead a dynamic sales team to enhance customer experiences and achieve sales goals.
- Company: Join Burberry, a creative brand committed to sustainable luxury and community impact.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Why this job: Be part of a legacy brand that values creativity and drives industry change.
- Qualifications: Retail management experience and strong customer service skills required.
- Other info: Embrace a collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Job Purpose
Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.
Responsibilities
- Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
- Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category.
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers.
- Drive partnership on the selling floor between sales associates, specialists, stock and operations team.
- Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead the integration of new joiners to the business.
- Lead by example by delivering the Burberry Experience to customers when necessary.
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales.
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Create and maintain an open, positive and harmonious work environment.
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.
- Additional duties as required.
Qualifications
- Advanced knowledge of POS system.
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales).
- Able to use a fluent and professional dialogue with clients and staff.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 4-5 years previous supervisory or management experience in retail sales.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Burberry Team Manager London Department Stores employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burberry Team Manager London Department Stores
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Burberry's values and mission. Show us how your personal style aligns with their creative vision and commitment to sustainability.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. We want you to feel confident discussing your experience in retail management and how you can lead a high-performing team.
✨Tip Number 3
Bring your A-game to the interview! Prepare examples of how you've driven sales and improved customer experiences in previous roles. We love hearing about your successes and how you can bring that energy to Burberry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Remind us why you're the perfect fit for the Team Manager role and express your excitement about the opportunity to work with Burberry.
We think you need these skills to ace Burberry Team Manager London Department Stores
Some tips for your application 🫡
Show Your Passion for Burberry: When writing your application, let your love for the Burberry brand shine through! Share why you’re excited about the role and how your values align with ours. We want to see that you’re not just looking for a job, but that you genuinely care about what we do.
Tailor Your Experience: Make sure to highlight your relevant experience in retail management and customer service. Use specific examples that demonstrate your ability to lead a team and drive sales. We’re looking for those standout moments that show you can deliver the Burberry Experience!
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and make sure your skills and experiences are easy to understand. We appreciate straightforward communication, so don’t be afraid to show us who you are without overcomplicating things.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and serious about joining the Burberry team!
How to prepare for a job interview at BoF Careers
✨Know Your Burberry
Before the interview, dive deep into Burberry's history, values, and current initiatives. Understanding their commitment to creativity and sustainability will help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved sales performance. Highlight how you coached team members and resolved customer issues, as these are key aspects of the Team Manager role.
✨Master the Customer Experience
Think about how you would deliver the 'Burberry Experience' to customers. Be ready to discuss strategies for enhancing customer service and managing customer flow in a retail environment, as this is crucial for the position.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice how you would handle difficult customer interactions or coach a team member on the selling floor. This will demonstrate your ability to think on your feet and embody the Burberry behaviours.
