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For Companies At a Glance
- Tasks: Lead a dynamic sales team to enhance customer experiences and achieve sales goals.
- Company: Join Burberry, a creative powerhouse committed to sustainable luxury.
- Benefits: Full-time role with opportunities for growth in a vibrant retail environment.
- Why this job: Be part of a brand that champions creativity and community impact.
- Qualifications: Retail management experience and strong customer service skills required.
- Other info: Embrace a collaborative culture with a focus on personal development.
The predicted salary is between 36000 - 60000 £ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Job Purpose
Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.
Responsibilities
- Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
- Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category.
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers.
- Drive partnership on the selling floor between sales associates, specialists, stock and operations team.
- Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead the integration of new joiners to the business.
- Lead by example by delivering the Burberry Experience to customers when necessary.
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales.
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Create and maintain an open, positive and harmonious work environment.
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.
- Additional duties as required.
Qualifications
- Advanced knowledge of POS system.
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales).
- Able to use a fluent and professional dialogue with clients and staff.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 4-5 years previous supervisory or management experience in retail sales.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Burberry Future Team Manager London Department Stores employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burberry Future Team Manager London Department Stores
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Burberry's values and mission. Show us how your personal style and experience align with their creative vision. It’s all about making that connection!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. We want you to feel confident and ready to showcase your skills in leading a team and driving sales.
✨Tip Number 3
Bring your A-game to the interview! Prepare examples of how you've successfully managed teams and improved customer experiences. We love hearing about real-life situations where you’ve made a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows us you’re genuinely interested and keeps you fresh in our minds!
We think you need these skills to ace Burberry Future Team Manager London Department Stores
Some tips for your application 🫡
Show Your Passion for Burberry: When writing your application, let your love for the Burberry brand shine through! Share why you’re excited about the role and how your values align with ours. We want to see that you’re not just looking for a job, but that you genuinely want to be part of our creative journey.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Team Manager position. Highlight your relevant experience in retail management and customer service, and don’t forget to mention any specific achievements that demonstrate your ability to drive sales and lead a team. We love seeing how you can bring your unique skills to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and skills. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there. Don’t miss out on this opportunity to join us at Burberry!
How to prepare for a job interview at BoF Careers
✨Know Your Burberry
Before the interview, dive deep into Burberry's history, values, and current initiatives. Understanding their commitment to creativity and sustainability will help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved sales performance. Highlight how you coached team members and resolved customer issues, as these are key aspects of the Team Manager role.
✨Master the Customer Experience
Think about how you would deliver the 'Burberry Experience' to customers. Be ready to discuss strategies for enhancing customer service and managing customer flow in a retail environment, as this is crucial for the position.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice responding to customer complaints or coaching a team member on the sales floor. This will demonstrate your ability to handle real-life situations effectively.
