Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer insights and analytics to enhance luxury client experiences.
- Company: Join Burberry, a creative and values-driven luxury brand.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Shape the future of luxury with data-driven strategies and insights.
- Qualifications: Experience in retail analytics and strong communication skills required.
- Other info: Dynamic role with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
As the Customer Analytics Manager, you will lead the charge in developing a holistic, insight-driven view of our customers. Your work will directly influence product, merchandising, marketing, and retail strategies - elevating the luxury client experience and supporting long-term, sustainable growth. You will collaborate cross-functionally across Retail, Digital, Merchandising, Marketing, and regional Customer teams to embed customer-centric thinking throughout the organisation.
Responsibilities- Build a comprehensive global customer view using transactional data and Voice-of-Customer insights (NPS, Mystery Shopping, focus groups).
- Analyse customer behaviour, segmentation, lifetime value, and journey patterns to identify opportunities.
- Provide strategic recommendations that shape key business decisions.
- Define, track, and report on client KPIs - supporting acquisition and retention strategies.
- Lead executive-level reporting on Client Metrics and Voice of Customer for the CEO and Executive Committee.
- Conduct deep dives on high-value or high-potential client segments.
- Develop and maintain real-time dashboards and reporting frameworks for cross-functional teams.
- Support regional teams with tools and solutions to power their day-to-day analytics needs.
- Champion a culture of data literacy across the business.
- Own and evolve Tableau-based reporting for retail teams (from leadership to client advisors).
- Partner with IT and Data teams to ensure data quality, accuracy, and governance - supporting deduplication and reassignment processes.
- Drive CRM and MarTech platform evolution in partnership with Tech and Digital Product teams.
- Oversee delivery of CRM roadmap initiatives and plan future capabilities.
- Ensure compliance with GDPR and global privacy standards.
- Partner with Strategy and Retail Performance to develop the customer section of the Retail Dashboard.
- Collaborate with the China Regional team to support data management, reporting, and 1:1 CRM processes post-CBDT implementation.
- Experience in a retail environment with a focus on customer data and insights.
- Proven strength in analytics and managing large, complex datasets.
- Expertise in customer segmentation, analytics, and modelling.
- Understanding of omnichannel attribution and measurement frameworks.
- Experience with CRM platforms (e.g., Salesforce, Adobe, Oracle) and BI tools (Tableau, Power BI, Looker).
- Experience managing teams in a CRM or analytics setting.
- Strong strategic thinking and ability to turn data into compelling stories.
- Excellent communication skills and confidence engaging senior leadership.
- Customer-obsessed mindset with deep understanding of luxury client expectations.
- Collaborative, proactive, and comfortable in a fast-moving environment.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Burberry Customer Analytics Manager in London employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burberry Customer Analytics Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Burberry. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your analytics prowess and how you've used data to drive decisions. This will make you stand out in interviews.
✨Tip Number 3
Be ready to discuss trends! Stay updated on the latest in customer analytics and luxury retail. Being able to talk about current trends shows you're passionate and knowledgeable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Burberry family.
We think you need these skills to ace Burberry Customer Analytics Manager in London
Some tips for your application 🫡
Show Your Passion for Data: When you're writing your application, let your enthusiasm for customer analytics shine through! We want to see how your love for data can help elevate the luxury client experience at Burberry.
Tailor Your Experience: Make sure to highlight your relevant experience in retail and customer insights. We’re looking for specific examples of how you've used analytics to drive business decisions, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Burberry!
How to prepare for a job interview at BoF Careers
✨Know Your Data
As a Customer Analytics Manager, you'll be expected to have a strong grasp of customer data and insights. Brush up on your knowledge of customer segmentation, analytics, and modelling techniques. Be ready to discuss how you've used data to influence business decisions in the past.
✨Showcase Your Strategic Thinking
Burberry values strategic recommendations that shape key business decisions. Prepare examples of how you've turned complex datasets into compelling stories that drove results. Think about specific instances where your insights led to successful marketing or product strategies.
✨Familiarise Yourself with Tools
Make sure you're comfortable discussing CRM platforms like Salesforce or Adobe, as well as BI tools such as Tableau. If you have experience with these tools, be prepared to share how you've used them to enhance customer insights and reporting.
✨Emphasise Collaboration Skills
This role requires cross-functional collaboration, so highlight your experience working with different teams. Share examples of how you've partnered with IT, Marketing, or Retail teams to drive customer-centric initiatives and improve data governance.
