At a Glance
- Tasks: Support HR operations and manage employee lifecycle administration with precision.
- Company: Join the iconic Burberry team in a dynamic HR role.
- Benefits: Enjoy a hybrid work model, competitive salary, and career development opportunities.
- Other info: Based in Leeds, with excellent growth potential in a supportive environment.
- Why this job: Make a real impact in HR while working with a luxury brand.
- Qualifications: Fluent in English and Arabic, with HR experience and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
As a HR Operations Coordinator at Burberry, you will play a key role within the HR team and the business supporting our colleagues across Europe. Day to day, you will be responsible for the completion of HR administration and queries across the entire employee lifecycle, working at pace and with accuracy across all tasks, from joiners, movers and leavers, employee changes, offer drafting and onboarding to absences. This HR Operations Coordinator role is offered on a full-time, permanent basis and is based in our Queen Street, Leeds office. The role operates on a hybrid basis, with the expectation to work in the office four days per week and one day remotely. Due to the colleagues you will be supporting, fluency in both English and Arabic (spoken and written) is essential. A strong understanding of Gulf and Levantine dialects is required to enable effective communication across the regions you will partner with.
Responsibilities
- Responsible for the majority of employee lifecycle HR administration - this includes contract generation, new hire input, contract changes, and leavers.
- Resolve HR queries escalated via the HR Service Desk Team - these include complex employee lifecycle (hire to retire), time to pay queries as well as simple Employee Relations support.
- Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support with consideration of internal policy and local employment legislation.
- Create documentation in support of the disciplinary process.
- Ensure colleague queries and tasks are resolved in a timely manner.
- Utilise a continuous improvement mindset to innovate our working practices to enhance the support we offer to the business.
- Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered.
- Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience.
- Support with simple reward administration during key annual activities.
- Support the training and upskilling of the HR Service Desk Advisors.
- Act as the escalation point for managers.
- Support with ad-hoc projects and other duties where required.
Personal Profile
- Fluent in both English and Arabic (written and spoken).
- Experience working in a HR service delivery/administration role.
- Exceptional customer service skills and comfortable communicating across all levels of seniority.
- Proficient with HR Information Systems (SAP SuccessFactors knowledge would be ideal but is not essential) and Microsoft Office (Teams, Outlook, Excel etc).
- Works well under pressure and with the ability to meet tight deadlines.
- Strong attention to detail and accuracy.
Burberry HR Operations Coordinator- Arabic speaking in Leeds employer: BoF Careers
Burberry is an exceptional employer that values its employees and fosters a collaborative work culture in the heart of Leeds. With a commitment to employee growth, you will have access to continuous training opportunities and the chance to innovate HR practices while supporting a diverse workforce across Europe. The hybrid working model allows for flexibility, ensuring a healthy work-life balance while being part of a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Burberry HR Operations Coordinator- Arabic speaking in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former Burberry employees on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common HR scenarios. Think about how you’d handle employee queries or onboarding challenges. We want to show that we can think on our feet!
✨Tip Number 3
Show off your language skills! Since fluency in Arabic is key, be ready to demonstrate this during the interview. Maybe even prepare a few phrases to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows we’re serious about joining the Burberry team!
We think you need these skills to ace Burberry HR Operations Coordinator- Arabic speaking in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the HR Operations Coordinator role. Highlight your fluency in Arabic and English, and any relevant HR experience you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how your background makes you a great fit for Burberry. Don’t forget to mention your understanding of Gulf and Levantine dialects – it’s a big plus for us!
Showcase Your Customer Service Skills:Since this role involves resolving HR queries and providing support, make sure to highlight your exceptional customer service skills. Share examples of how you've successfully handled queries or complaints in the past – we love to see that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Burberry!
How to prepare for a job interview at BoF Careers
✨Know Your HR Basics
Make sure you brush up on HR administration processes, especially those related to the employee lifecycle. Familiarise yourself with common HR queries and how to resolve them, as this will show your understanding of the role and its responsibilities.
✨Showcase Your Language Skills
Since fluency in both English and Arabic is essential, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions in both languages, so practice speaking and writing in Arabic to ensure you're confident.
✨Highlight Customer Service Experience
This role requires exceptional customer service skills, so think of examples from your past experiences where you've successfully resolved queries or complaints. Be ready to discuss how you handle difficult situations and maintain a positive attitude.
✨Demonstrate Attention to Detail
Given the importance of accuracy in HR tasks, prepare to discuss how you ensure attention to detail in your work. You could mention specific tools or methods you use to double-check your work, which will show that you take quality seriously.
