At a Glance
- Tasks: Lead a passionate team to create unforgettable customer experiences in a stylish retail environment.
- Company: Join COS, a brand known for luxury, quality, and innovative fashion.
- Benefits: Enjoy a 25% staff discount and rewards through the H&M Incentive Program.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Be a key player in shaping customer journeys and driving store success.
- Qualifications: Customer-focused with strong leadership skills and a passion for fashion.
The predicted salary is between 30000 - 40000 € per year.
Company Description COS offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
As a Floor Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose‑setting the tone for a store environment that is welcoming, inspiring and results‑driven. Your leadership ensures every customer journey feels personal, genuine and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
- Analyse sales data and collaborate with the Store Manager to maximise department performance.
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
- Support recruitment efforts and ensure effective onboarding and training for new team members.
- Identify and nurture future talent, contributing to development plans that support team progression.
- Oversee daily store operations, ensuring efficiency and alignment with brand standards.
- Act as a brand ambassador, consistently delivering the best possible experience for every customer.
- Step into the role of Store Manager when required, ensuring continuity in leadership and performance.
Qualifications
- Customer‑Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
- Team Leadership: Proven ability to organise and motivate teams in fast‑paced environments to deliver high service standards.
- Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
- Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
- Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
- Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
- Flexible & Reliable: Comfortable working varied hours, including evenings, weekends and holidays.
This is a full‑time position with a contract of 39 hours a week based in our Cos, Glasgow store. We accept applications through the career page.
Benefits
We offer a 25% staff discount across all H&M Group brands and inclusion in the H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking and build meaningful connections with colleagues and customers worldwide. We consider all dimensions of diversity throughout our recruitment process, ensuring our workforce reflects the richness of the communities we serve.
Job Location
Our store is located in Cosmopolitan, Glasgow.
COS Floor Manager, Glasgow employer: BoF Careers
COS is an exceptional employer that prioritises a vibrant and inclusive work culture, offering employees the chance to thrive in a dynamic retail environment. With a strong focus on personal and professional development, team members benefit from comprehensive training, mentorship opportunities, and a generous 25% staff discount across all H&M Group brands. Located in the heart of Glasgow, COS fosters a collaborative atmosphere where diverse perspectives are valued, ensuring every employee feels empowered to contribute to memorable customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land COS Floor Manager, Glasgow
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with COS's products and values. When you walk into that interview, your passion for the brand will shine through, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to impress the hiring team.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated teams or improved customer experiences in the past. This is your chance to demonstrate that you can lead with energy and purpose.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace COS Floor Manager, Glasgow
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for fashion and customer service shine through. We want to see how much you love engaging with customers and sharing your product knowledge!
Tailor Your CV:Make sure your CV is tailored to the Floor Manager role. Highlight your leadership experience and any relevant achievements that demonstrate your ability to motivate a team and deliver excellent service.
Be Authentic:We value genuine communication, so be yourself in your application. Share your personal experiences and how they’ve shaped your approach to customer service and team leadership.
Apply Through Our Website:Don’t forget to apply through our career page! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at COS.
How to prepare for a job interview at BoF Careers
✨Know Your Products Inside Out
As a Floor Manager, you'll need to have a genuine passion for the products. Make sure you research COS's latest collections and understand the craftsmanship behind them. This will not only impress your interviewers but also help you engage customers effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or improved service standards. Be ready to discuss your coaching style and how you nurture talent within your team.
✨Demonstrate Customer-Centric Thinking
Since customer experience is key, come prepared with stories that highlight your ability to deliver outstanding service. Think about specific instances where you went above and beyond for a customer and how that impacted their experience.
✨Be Ready to Analyse Data
Familiarise yourself with retail KPIs and be prepared to discuss how you've used data to drive performance in previous roles. Show that you can analyse sales figures and collaborate with management to maximise department performance.
