Job Description
As the In-Store Commercial Manager for London Selfridges, you are a key driver of both customer experience and commercial success. With a passionate team by your side, you lead with vision and precision-delivering operational excellence and inspiring service that brings the store to life.
You’ll have the exciting opportunity to elevate the collection in a way that’s both creatively compelling and commercial, ensuring it resonates with customers while maximising sales potential.
Your role is pivotal in shaping a dynamic, inviting atmosphere that enhances both direct and indirect customer service, driving performance and setting new standards for success.
Key Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
- Analyse sales data and collaborate with the Concession Manager to maximise Concession performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and brand presentation standards
- Lead and manage store visual merchandising, styling, sales initiatives, campaign execution, and stock level optimisation to maximise commercial opportunities and drive performance
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent, contributing to development plans that support team progression
- Oversee daily store operations, ensuring efficiency and alignment with brand standards
- Act as a brand ambassador, consistently delivering the best possible experience for every customer
- Step into the role of Concession Manager when required, ensuring continuity in leadership and performance
Qualifications
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritising their needs to deliver great service.
- Visual Merchandising: Experience managing store VM activations including mannequin changes, promotional set-ups and season-start layouts
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to
#J-18808-Ljbffr
COS In Store Commercial Manager, Selfridges Concession employer: BoF Careers
Burberry is an exceptional employer, offering a dynamic work culture in the heart of London that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to diversity and inclusion, making it a rewarding place to advance your career in data architecture and analytics.
