At a Glance
- Tasks: Lead a team to create exceptional customer experiences and drive sales.
- Company: Join COS, a luxury brand known for quality and innovative fashion.
- Benefits: Enjoy a 25% staff discount, flexible hours, and development opportunities.
- Other info: Full-time role with a dynamic team at Selfridges, Manchester.
- Why this job: Be a brand ambassador and inspire others in a vibrant retail environment.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion.
The predicted salary is between 25000 - 30000 € per year.
Company Description COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
As Concession Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the Concession Manager in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.
Key Responsibilities
- Deliver an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment.
- Support the Concession Manager where needed.
- Interpret sales data and collaborate with store leadership to optimise the commercial performance of the store.
- Lead and inspire a team of sales assistants to consistently uphold exceptional service standards.
- Oversee day‑to‑day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence.
- Act as a brand ambassador, embodying the company's values and ensuring every customer interaction is memorable and meaningful.
Qualifications
- Previous experience in retail, with a strong understanding of store operations and stock delivery processing.
- Customer‑focused; you enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible; comfortable navigating change and adjusting to shifting priorities or schedules.
- Action‑oriented; proactive and driven to take initiative and get things done.
- Strong communicator; you have a genuine interest in people and actively listen to understand their needs and perspectives.
- Eager to learn; open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast; you have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility; willing and able to work varied hours, including evenings and weekends.
- English language skills.
Position Details
This is a full‑time position with a contract of 39 hours a week based in our new Cos Concession within Selfridges, Manchester.
Benefits
We are committed to supporting our employees with a range of attractive benefits and valuable development opportunities.
COS Concession Supervisor, Manchester employer: BoF Careers
At COS, we pride ourselves on being an exceptional employer that values creativity and collaboration in a vibrant retail environment. Located within the iconic Selfridges in Manchester, our team enjoys a supportive work culture that fosters personal growth and development, alongside attractive benefits such as a generous staff discount and opportunities for career advancement. Join us to be part of a brand that not only champions quality and design but also prioritises meaningful customer interactions and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land COS Concession Supervisor, Manchester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with COS's aesthetic, values, and product range. This way, when you walk into that interview, you can show your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your communication skills! Since you'll be leading a team and engaging with customers, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've inspired a team or improved customer service. Be ready to share these stories during your interview to demonstrate your capability as a Concession Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the COS family. Let’s get you that dream job!
We think you need these skills to ace COS Concession Supervisor, Manchester
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the COS brand shine through in your application. We want to see how much you love our style and how you can share that passion with customers.
Tailor Your CV:Make sure your CV highlights your retail experience and customer service skills. We’re looking for someone who understands store operations and can lead a team, so be specific about your relevant experiences.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Concession Supervisor role. Share examples of how you've delivered exceptional customer experiences and led teams in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at COS.
How to prepare for a job interview at BoF Careers
✨Know the Brand Inside Out
Before your interview, dive deep into COS's brand values, aesthetic, and product offerings. Familiarise yourself with their latest collections and understand what sets them apart in the fashion industry. This knowledge will not only impress your interviewers but also help you articulate how you can embody the brand as a Concession Supervisor.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond for a customer or resolved a challenging situation. Highlighting these experiences will demonstrate your commitment to creating memorable shopping journeys for customers.
✨Demonstrate Leadership Potential
As a Concession Supervisor, you'll be leading a team. Be ready to share your leadership style and how you motivate others. Discuss any experience you have in training or mentoring colleagues, and how you plan to inspire your team to uphold COS's high service standards.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about the team dynamics, how success is measured, or opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
