At a Glance
- Tasks: Lead client engagement strategies across Europe, the Middle East, and India.
- Company: Burberry is a creative luxury brand committed to sustainability and community impact.
- Benefits: Enjoy a full-time role with opportunities for personal growth and a vibrant work culture.
- Other info: Fluency in English and additional languages is a plus; remote work options may be available.
- Why this job: Join a purpose-driven team that values creativity and fosters emotional connections with clients.
- Qualifications: 7-10 years in client engagement within luxury retail; strong analytical skills required.
The predicted salary is between 54000 - 84000 £ per year.
Burberry Senior Manager, Client Engagement EMEIA
Join to apply for the Burberry Senior Manager, Client Engagement EMEIA role at BoF Careers
Burberry Senior Manager, Client Engagement EMEIA
1 day ago Be among the first 25 applicants
Join to apply for the Burberry Senior Manager, Client Engagement EMEIA role at BoF Careers
Get AI-powered advice on this job and more exclusive features.
INTRODUCTION
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Job Purpose
AsSenior Manager, Client Engagement - EMEIA, you will lead the regional strategy and execution of client engagement initiatives across Europe, the Middle East and India. Working closely with the central Global Client Engagement team, you will localise and implement global strategies while identifying regional opportunities to drive loyalty, repeat business, and emotional connection with our clients. This role is pivotal in embedding a consistent, elevated clienteling culture across our EMEIA retail network, while championing local nuances that drive impact.
Responsibilities
Strategic Execution
- Translate the global client engagement vision into impactful regional strategies and programs.
- Where appropriate, localise global campaigns, journeys, and content for cultural and market relevance across the EMEIA region.
- Act as the primary EMEIA point of contact for the central global client team - sharing insights, performance, and innovation opportunities.
- Lead the implementation of clienteling tools, lifecycle journeys, and outreach campaigns to elevate service and strengthen loyalty.
- Drive regional consistency in client segmentation, personalisation, and contact strategies.
- Identify and share EMEIA best practices to influence global strategy.
- Partner with regional retail leadership to ensure stores and client advisors are equipped and inspired to deliver high-touch, personalised service.
- Coach store teams on clienteling behaviours and tools, in alignment with brand standards.
- Monitor store-level engagement KPIs and work collaboratively to improve performance.
- Support the planning and execution of regional client engagement activations, including private appointments, in-store experiences, and curated events.
- Collaborate with Events, PR, and Marketing to align client experiences with brand moments and product launches.
- Working with the global data and CRM team, leverage CRM platforms and data analytics to evaluate campaign performance, client lifetime value, and key behavioural trends.
- Provide regular insights and feedback to the global team on regional impact and opportunities.
- Contribute to EMEIA and global dashboards and storytelling presentations.
- 7-10 years of experience in client engagement, CRM, or clienteling within luxury retail, fashion, or hospitality - ideally in an international, matrixed environment.
- Strong understanding of regional market nuances across Europe, the Middle East, and India.
- Demonstrated success in executing clienteling or loyalty strategies across multiple markets.
- Commercial and data-driven, with strong analytical and CRM platform skills.
- Natural relationship builder, with the ability to influence cross-functional and cross-cultural stakeholders.
- Passion for luxury and client experience; culturally sensitive and brand-aligned.
- Fluent in English; additional European or Middle Eastern languages a plus.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
Advertising Services
Referrals increase your chances of interviewing at BoF Careers by 2x
Sign in to set job alerts for “Senior Client Manager” roles.
London, England, United Kingdom 2 days ago
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London Area, United Kingdom £75,000.00-£75,000.00 8 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
Greater London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 5 days ago
Client Relationship Manager, Asset Impact
London, England, United Kingdom 1 month ago
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 days ago
Greater London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
Lead Client Solutions Manager – Large Customers, International (UKI) - LinkedIn Marketing Solutions
London, England, United Kingdom 1 day ago
Senior Client & Business Development Manager - Personal Shopping
London, England, United Kingdom 1 day ago
Senior National Account Manager - Category defining health brand
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 5 hours ago
London, England, United Kingdom 2 days ago
Equity Client Relationship Management / CRM Manager
Senior Customer Success Manager - Strategic Accounts
London, England, United Kingdom 2 weeks ago
Senior Account Manager - Healthcare / Pharma Communications - Global Agency
London, England, United Kingdom 2 months ago
Client Relationship Manager, Private Capital
London, England, United Kingdom 3 days ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrBurberry Senior Manager, Client Engagement EMEIA in London employer: BoF Careers
At Burberry, we foster a vibrant and inclusive work culture that champions creativity and innovation, making it an exceptional employer for those passionate about luxury retail. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that encourages collaboration across diverse teams. Located in the heart of London, our team enjoys not only competitive benefits but also the unique advantage of being part of a brand that is dedicated to sustainability and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Burberry Senior Manager, Client Engagement EMEIA in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for BoF Careers and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like BoF Careers are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with BoF Careers on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at BoF Careers. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Burberry Senior Manager, Client Engagement EMEIA in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit BoF Careers. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of BoF Careers:Show us that you’ve done your homework! In your application, briefly mention what you admire about BoF Careers’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at BoF Careers
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at BoF Careers will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At BoF Careers, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
