At a Glance
- Tasks: Manage ITSM data quality and improve service experiences across Burberry.
- Company: Join Burberry, a creative leader in sustainable luxury since 1856.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with a focus on creativity and continuous improvement.
- Why this job: Be part of a team that drives innovation and champions community impact.
- Qualifications: Experience in data management and strong communication skills required.
The predicted salary is between 59400 - 72600 £ per year.
INTRODUCTION At Burberry, we believe creativity opens spaces.
Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
INTRODUCTION At Burberry, we believe creativity opens spaces.
Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.
As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Job Purpose The ITSM Data Quality Manager owns the framework, standards, controls and improvement roadmap for ITSM data across Burberry and its service partners.
The role ensures data is accurate, complete, consistent, owned and trusted, and uses data and operational insight to improve the colleague service experience by reducing friction and enabling effective service management, self-service and automation.
Responsibilities Own and maintain the ITSM data quality framework, standards, controls, ownership model and improvement roadmap.
Define and govern quality and lifecycle standards for core ITSM and knowledge data.
Assess data quality, identify root causes and prioritise remediation for gaps, duplication, aged records and ownership issues.
Ensure internal teams and service partners fulfil agreed data ownership, stewardship and remediation responsibilities.
Embed data quality requirements into ITSM processes, service transitions, supplier transitions and operational acceptance.
Use ITSM data and operational insight to define and measure service experience improvements that reduce user effort, avoidable contact, misrouting and repeat interactions, working with service, process and platform owners to agree delivery.
Assure CMDB, asset and configuration data quality with the IT Asset knowledge, CMDB, asset or configuration data experience is desirable.
Pragmatic, structured and improvement-focused, with clear written and verbal communication skills. #J-18808-Ljbffr
Burberry ITSM Data Quality Manager employer: BoF Careers
Burberry is an exceptional employer, offering a dynamic work culture in the heart of London that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to diversity and inclusion, making it a rewarding place to advance your career in data architecture and analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Burberry ITSM Data Quality Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BoF Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BoF Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BoF Careers!
✨Direct Apply to BoF Careers
Let's not forget to apply directly through the BoF Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Burberry ITSM Data Quality Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BoF Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BoF Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BoF Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
