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- Tasks: Manage POS support tickets and ensure smooth retail operations.
- Company: Join Burberry, a leader in luxury fashion with a creative culture.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Why this job: Be part of a team that drives innovation in luxury retail.
- Qualifications: Strong understanding of POS systems and excellent communication skills.
- Other info: Work in a vibrant London office and contribute to sustainable luxury.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Burberry Global POS Coordinator role at BoF Careers
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Join to apply for the Burberry Global POS Coordinator role at BoF Careers
Introduction
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
Introduction
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Job Purpose
The POS Coordinator will be responsible for the efficient and effective management of all Point of Sale (POS) related support tickets, ensuring timely resolution, clear communication, and high levels of user satisfaction. This role directly supports retail store operations by minimising POS downtime and optimising system functionality, while also contributing to ongoing process improvements and store training.
This role is offered on a full time, permanent basis and will be based in our Horseferry House, London office for 4 days per week.
Responsibilities
The POS Coordinator will:
- Ticket Management & Resolution: Serve as the primary point of contact for all incoming POS support tickets, meticulously logging, prioritizing, and escalating issues as necessary.
- Troubleshooting & Diagnosis: Conduct initial troubleshooting and diagnosis of POS issues (covering hardware, software, and network connectivity) to identify root causes and determine appropriate resolution paths.
- SLA Adherence: Ensure all tickets are addressed and resolved within defined Service Level Agreements (SLAs), proactively communicating status updates to affected users.
- Cross-Functional Collaboration: Collaborate effectively with internal IT teams, external vendors, and retail operations departments to facilitate the swift resolution of complex POS issues.
- User Communication & Support: Provide clear, concise communication to store teams regarding ticket status, resolution steps, and preventative measures. Offer individual support and guidance when needed.
- Issue Replication & Testing: Assist with the replication of reported POS issues and conduct thorough testing of proposed solutions or new system builds to validate fixes before deployment.
- Knowledge Base Contribution: Document common issues, their resolutions, and best practices to build and maintain a comprehensive POS knowledge base for both users and support teams.
- Feedback & Continuous Improvement: Gather and analyse user feedback on POS functionality and support processes, identifying recurring issues and suggesting proactive solutions or training needs to prevent future incidents.
- Process Enhancement: Identify opportunities to streamline and improve existing POS support workflows and actively contribute to the evolution of ticket management governance.
- Performance Tracking: Track key performance indicators (KPIs) related to ticket volume, average resolution time, and user satisfaction, providing regular reports to management.
- Retail Training & Communication: Create and maintain up-to-date training documentation, and effectively communicate training materials and updates to retail store teams.
- Ad-hoc project support: Provide ad-hoc support for business-as-usual retail projects across key commercial moments and initiatives.
PERSONAL PROFILE
- Possess a strong understanding of POS systems, end-to-end retail processes, and specific POS software
- Have a sound understanding of luxury retail environments, customer journeys, and operational expectations.
- Proven ability to diagnose, troubleshoot, and resolve technical issues efficiently and methodically.
- Demonstrate excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely to non-technical users. Able to clarify understanding by asking thoughtful, probing questions.
- Exhibit a strong commitment to providing exceptional support and ensuring high user satisfaction.
- Capable of working comfortably and effectively without constant supervision, taking initiative to resolve issues and propose process improvements.
- Possess a keen eye for detail, ensuring thorough troubleshooting and accurate documentation.
- Comfortable working in a dynamic environment with quick turnaround requirements for ticket resolution.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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Burberry Global POS Coordinator employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burberry Global POS Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with Burberry employees on LinkedIn. You never know who might give you a heads-up about an opportunity or refer you directly.
✨Tip Number 2
Prepare for interviews by researching Burberry's values and recent projects. Show us how your skills align with their mission of creativity and sustainability. Tailor your responses to reflect their culture and what they stand for.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on new openings and be among the first to apply – it can really make a difference!
We think you need these skills to ace Burberry Global POS Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Burberry Global POS Coordinator role. Highlight your experience with POS systems and retail processes, showing how you can contribute to their mission of creativity and user satisfaction.
Showcase Your Communication Skills: Since this role involves a lot of user communication, emphasise your ability to convey technical information clearly. Use examples from your past experiences where you successfully communicated complex ideas to non-technical users.
Demonstrate Problem-Solving Abilities: Burberry is looking for someone who can troubleshoot and resolve issues efficiently. Share specific instances where you've diagnosed and fixed problems in a fast-paced environment, showcasing your initiative and attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s a straightforward process, and we’re excited to see how you can bring your unique skills to the Burberry team!
How to prepare for a job interview at BoF Careers
✨Know Your POS Systems
Before the interview, make sure you brush up on your knowledge of Point of Sale systems. Understand the common issues that arise and how to troubleshoot them. This will show your potential employer that you're not just familiar with the technology but also proactive in solving problems.
✨Communicate Clearly
Since the role involves a lot of communication with store teams, practice explaining technical concepts in simple terms. You might want to prepare examples of how you've successfully communicated complex information in the past. This will demonstrate your ability to bridge the gap between technical and non-technical users.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you've diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and how you approach challenges effectively.
✨Emphasise Continuous Improvement
Burberry values innovation and improvement, so come prepared with ideas on how to enhance existing processes. Think about any feedback you've received in previous roles and how you used it to improve your work. This shows that you're not only focused on immediate tasks but also on long-term enhancements.