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For Companies At a Glance
- Tasks: Deliver luxury customer service and manage client relationships for Burberry.
- Company: Join the iconic Burberry brand and be part of a luxury experience.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be an ambassador for Burberry and create memorable experiences for customers.
- Qualifications: Fluent in German and English, with a passion for customer service.
- Other info: Dynamic team environment with a focus on collaboration and excellence.
The predicted salary is between 28000 - 42000 £ per year.
Reporting to the Customer Service Team Leader, the Customer Service Consultant delivers a unique, luxury experience to Burberry customers through multi-channel contacts, clienteling, and end-case management. The role drives high customer satisfaction, retention, and revenue.
Key Responsibilities
- Deliver world-class luxury customer service through all channels.
- Take ownership of all customer cases to conclusion and provide timely updates to clients.
- Update all records and systems to ensure the best follow-up experience for customers.
- Provide an elevated experience through Enhanced Customer Experience (ECE) on all contacts.
- Develop and maintain product knowledge and passion for Burberry products; act as a brand ambassador, styling, link-selling, and creating opportunities to delight customers with personalised solutions.
- Create long-term customer relationships and retain customers through clienteling activities, including outreach, follow-up and appointment booking, adding growth and revenue opportunities.
- Manage own client book and ensure regular and timely personalised conversations with clients.
- Use empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product-related issues.
- Use knowledge systems and product detail to suggest after-care services and build a loyal customer base.
- Use all systems to capture customer detail accurately for case management.
- Work within strict data protection policies.
- Keep customer profiles and contact information up-to-date and look for opt-in opportunities.
Desired Profile
- Fluency in German and English.
- Passion for delivering amazing customer service.
- Ambassador for the Burberry brand and its products.
- Excellent verbal and written communication skills.
- Collaborative teamwork ability.
- Proactive initiative and positive attitude.
- Resilience to overcome difficult conversations.
- Strong attention to detail and ability to handle multiple tasks simultaneously with precision.
- Excellent organisational skills with the ability to juggle conflicting priorities.
- Ability to project an approachable and professional image.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Other
Industry: Advertising Services
Burberry Customer Service Consultant- German speaking employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burberry Customer Service Consultant- German speaking
✨Tip Number 1
Get to know Burberry inside out! Familiarise yourself with their products and brand values. This way, when you chat with them, you can show off your passion and knowledge, making you stand out as a true ambassador for the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both German and English, make sure you're comfortable switching between the two. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to delivering world-class service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Burberry team and ready to deliver that luxury experience they’re known for.
We think you need these skills to ace Burberry Customer Service Consultant- German speaking
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you can create that unique, luxury experience for Burberry customers, so share any relevant experiences or stories that highlight your skills.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'clienteling' and 'end-case management', to show that you understand what we’re looking for. This helps us see how you fit into our team!
Highlight Your Language Skills: Since this role requires fluency in German and English, don’t forget to mention your language skills prominently. We love candidates who can communicate effectively in both languages, so make it clear how you’ve used these skills in past roles.
Keep It Professional Yet Approachable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Show us your personality, but also ensure your communication is clear and polished. This reflects the approachable yet professional image we value at Burberry.
How to prepare for a job interview at BoF Careers
✨Know Your Burberry
Before the interview, dive deep into Burberry's history, values, and product lines. Being able to discuss specific products or recent collections shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues or created memorable experiences for customers, as this aligns perfectly with the role's focus on luxury service.
✨Practice Your Language Skills
Since fluency in German and English is crucial, practice speaking both languages before the interview. You might be asked to switch between them, so being comfortable will demonstrate your proficiency and confidence.
✨Emphasise Empathy and Initiative
Think of scenarios where you've used empathy to understand a customer's needs or taken the initiative to go above and beyond. This will resonate well with the interviewers, as they are looking for someone who can build long-term relationships with clients.
