At a Glance
- Tasks: Provide top-notch customer service and manage orders for our wholesale clients.
- Company: Join Deckers Brands, a leader in the fashion industry with a vibrant culture.
- Benefits: Enjoy hybrid working, generous holiday allowance, and growth opportunities.
- Other info: Flexible work environment that supports personal and professional development.
- Why this job: Be part of a dynamic team and enhance your skills while helping customers.
- Qualifications: Fluent in French and German, with prior customer service experience.
The predicted salary is between 30000 - 40000 € per year.
Deckers Brands is looking for a French & German-speaking Wholesale Customer Service Representative in the Greater London area. The role involves providing excellent customer service, managing orders effectively, and liaising with Account Managers.
Candidates should have prior customer service experience, proficiency in Microsoft applications, and be comfortable managing conflicts.
The position offers flexibility with hybrid working, a generous holiday allowance, and opportunities for personal & professional development.
Bilingual Wholesale CS Specialist French & German Hybrid employer: BoF Careers
Deckers Brands is an exceptional employer that values its employees by offering a flexible hybrid working environment in the vibrant Greater London area. With a strong focus on personal and professional development, generous holiday allowances, and a supportive work culture, employees are encouraged to thrive and grow within the company while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Wholesale CS Specialist French & German Hybrid
✨Tip Number 1
Make sure to brush up on your French and German skills before the interview. We want to show off our language prowess, so practice common customer service scenarios in both languages to feel confident!
✨Tip Number 2
Research Deckers Brands and their products. Knowing their brand values and product lines will help us tailor our responses during the interview and demonstrate our genuine interest in the role.
✨Tip Number 3
Prepare for conflict management questions! Think of examples from past experiences where we successfully resolved issues. This will show that we can handle challenges like a pro, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Bilingual Wholesale CS Specialist French & German Hybrid
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a bilingual superstar, make sure to highlight your French and German language skills right at the top of your application. We want to see how you can use these languages in a customer service setting!
Tailor Your Experience:When you're writing about your previous customer service experience, be specific! Share examples that showcase how you've managed orders and resolved conflicts. This will help us see how you'd fit into our team.
Be Professional Yet Personable:While we love a friendly vibe, remember to keep it professional in your application. Use clear language and structure your thoughts well. This shows us that you can communicate effectively, which is key for this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BoF Careers
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and German, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous customer service experiences in these languages.
✨Know the Company Inside Out
Research Deckers Brands thoroughly. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Conflict Management Scenarios
Think of examples from your past experience where you successfully managed conflicts or difficult customer interactions. Be ready to discuss these situations and how you resolved them, as this is a key part of the role.
✨Familiarise Yourself with Microsoft Applications
Since proficiency in Microsoft applications is a requirement, brush up on your skills in tools like Excel and Word. Consider preparing a few examples of how you've used these applications in previous roles to streamline processes or improve customer service.
