AWWG Personal Tailor Full Time - Hackett King Street

Join our team at Hackett, where we believe that every stitch is a work of art. We strive to nurture talent and care in every department, prioritising creativity, quality, and attention to detail at every stage of the production process. If you are creative at heart, possess meticulous attention to detail, and appreciate ingenuity and British heritage, we invite you to embark on a new adventure with us.

What We Are Looking For

We are looking for a Personal Tailor at our Hackett Savile Row Store to create a memorable brand experience for our customers and contribute to the achievement of the store's objectives through effective sales skills and customer service while promoting the brand image.

What We Offer

• Work in an inspiring and dynamic team with colleagues from all over the world in a diverse and inclusive culture.
• Uniform: Enjoy a stylish and professional uniform provided by the company.
• Discounts: Staff discount across all AWWG brands in Europe.
• Commissions: A monthly commission system where the more you sell, the more you earn.
• Career Growth Opportunities: Significant opportunities for career progression and personal growth within the company, including the possibility of moving from retail to corporate roles.
• Access to Perkbox: Perkbox platform with various perks and discounts.
• Life assurance.
• Many other benefits such as team building and engagement, cost-effective commuting options, free courses on a variety of topics, and exclusive invitations for events with brand partners.

Key Responsibilities

• Customer Focus: Deliver impeccable customer service, greet customers on entry, and maintain contact while they are in the store. Engage with customers to understand their needs and provide appropriate help to ensure an impeccable experience.
• Develop excellent knowledge of up-to-date products and unique selling points to promote benefits.
• Provide advice and guidance to customers on products and services to meet expectations.
• Escalate customer requests or problems to ensure resolution in line with company standards.
• Live and breathe the seven Hackett values.

Achieve Results

• Achieve personal and store sales targets.
• Understand store KPIs and how to influence them.
• Maintain awareness of brand image and competitors.
• Be proactive with ideas to increase sales.
• Use mailing cards and brochures to attract and retain customers.
• Be aware of services in-store such as alterations, bespoke services, made to order, click and collect, etc.
• Know your best sellers and suggest complementary purchases (cross-selling and up-selling).
• Conduct sales transactions accurately and efficiently.
• Assist, advise, and help train other staff.

Store and Stock Standards

• Constantly replenish products on the shop floor to ensure visual merchandising standards.
• Minimise stock loss through awareness and prevention techniques.
• Maintain high standards of personal dress and appearance.
• Complete any other tasks as required by the business needs.
• Be a good ambassador for the brand and develop good relationships with management and colleagues.
• Understand stock loss expectations and ensure accurate sales transactions.

Required Experience

• Passion for the fashion industry.
• Proven experience in clothing retail, preferably in the premium or luxury sector.
• Impeccable customer service skills and outstanding sales skills.
• Able to work within a team and use initiative.
• Well presented with excellent English communication.

What We Expect From You

• The Hackett spirit.
• Adaptability and flexibility.
• Results driven.
• Negotiation and influence.
• Analytical thinking.
• Team leadership.