At a Glance
- Tasks: Provide exceptional customer support and identify sales opportunities for a leading telecom provider.
- Company: Join a stable international company in the vibrant city of Sofia.
- Benefits: Competitive salary, unlimited bonuses, private health insurance, and meal vouchers.
- Other info: Flexible shifts, paid training, and excellent career growth opportunities await you.
- Why this job: Kickstart your international career while enjoying life in one of Europe's most exciting capitals.
- Qualifications: Fluent German and strong communication skills are essential.
The predicted salary is between 25185 - 29120 £ per year.
We are currently hiring German-speaking Customer Support Advisors to join a growing multilingual team supporting a leading Swiss telecommunications provider. This is your opportunity to work for a stable international company, develop valuable customer service and sales skills, and enjoy an exceptional lifestyle in beautiful Sofia, Bulgaria.
Why Move to Sofia?
- Low cost of living compared to most European capitals
- Thriving international community and multicultural environment
- Modern restaurants, cafés, shopping centres, and nightlife
- Excellent public transportation network
- Easy access to Greece, Turkey, Serbia, Romania, and the rest of Europe
- Stunning nature right on your doorstep, including Vitosha Mountain for hiking, skiing, and outdoor activities
- Growing technology and business services sector with strong career prospects
Your Role
As a German-Speaking Customer Support Advisor, you will be the first point of contact for customers of a renowned Swiss telecommunications company. You will provide exceptional customer service while identifying opportunities to enhance the customer experience and contribute to business growth.
Your Daily Responsibilities:
- Handle incoming customer calls professionally and efficiently
- Assist customers with administrative, billing, and product-related inquiries
- Troubleshoot and resolve customer issues
- Update and maintain customer records within internal systems
- Escalate complex cases to specialized departments when necessary
- Identify relevant sales opportunities and promote suitable solutions
- Deliver an outstanding customer experience on every interaction
Salary & Rewards
Base Salary: €1,636.14 Gross/Month
Billing Skills Bonus: €102.25 Gross/Month
Training and Tenure Bonuses
Unlimited Sales Bonus Potential. Top performers regularly earn over €1,000 per month in additional incentives.
Additional Benefits
- Monthly Meal Vouchers
- Private Health Insurance
- Fully Covered Multisport Card
- Paid Professional Training
- Continuous Learning & Development Programs
- Supportive International Team
- Long-Term Career Development Opportunities
- Modern Office Facilities
Relocation support: 2 weeks Airbnb reimbursement of the flight ticket up to €255 paid in the first salary.
Work Schedule
Flexible shift options designed to support different lifestyles:
- Rotating shifts between 09:00 and 22:00
- Monday to Sunday
- Available shift patterns: 8-hour shifts, 6-hour shifts, 4-hour shifts
- Potential future shift extension until 01:00 (currently not confirmed).
Work Model
Modern office located in Mega Park, Sofia. During your first months, you will work fully on-site to receive hands-on support and training. Hybrid Opportunity after 4 Months based on performance and KPI achievement: 2 days of remote work, 3 days office-based.
Training & Onboarding
You will receive a fully paid 5-week training program designed to equip you with all the knowledge, tools, and confidence needed to succeed in your role.
Grow Your Career
This project is continuously expanding, creating excellent opportunities for internal mobility and promotion. Many employees have successfully progressed into roles such as Team Leader, Trainer, Sales Coach, and Subject Matter Expert (SME).
What We're Looking For
- Fluent German (C1-C2 level)
- Good communication and interpersonal skills
- Customer-focused mindset
- Problem-solving abilities
- Sales-oriented attitude is a strong advantage
- Ability to work in a fast-paced environment
- Motivation to build an international career
If you're looking for more than just another customer service role and want to combine career growth, international experience, attractive bonuses, and an outstanding quality of life, this opportunity in Sofia could be exactly what you're looking for. Apply today and take the next step toward your international career.
German-Speaking Customer Support Advisor|Sofia in London employer: Boeva Tech
Join a dynamic and supportive international team as a German-Speaking Customer Support Advisor in Sofia, Bulgaria, where you can enjoy a low cost of living and a vibrant lifestyle. With excellent benefits including unlimited sales bonuses, private health insurance, and continuous learning opportunities, this role not only offers career growth but also the chance to thrive in one of Europe's most exciting capitals. Experience a modern work culture that values your development and provides a clear path for advancement within a stable, multinational company.
StudySmarter Expert Advice🤫
We think this is how you could land German-Speaking Customer Support Advisor|Sofia in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boeva Tech. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boeva Tech before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German-Speaking Customer Support Advisor|Sofia in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boeva Tech:Your cover letter is your chance to shine! Tell us why you want to work at Boeva Tech specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boeva Tech!
How to prepare for a job interview at Boeva Tech
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
