At a Glance
- Tasks: Provide exceptional customer support and identify sales opportunities for a leading telecom provider.
- Company: Join a stable international company in the vibrant city of Sofia.
- Benefits: Competitive salary, unlimited bonuses, private health insurance, and meal vouchers.
- Other info: Flexible shifts, paid training, and excellent career growth opportunities await you.
- Why this job: Kickstart your international career while enjoying life in one of Europe's most exciting capitals.
- Qualifications: Fluent German and strong communication skills are essential.
The predicted salary is between 25185 - 29120 £ per year.
We are currently hiring German-speaking Customer Support Advisors to join a growing multilingual team supporting a leading Swiss telecommunications provider. This is your opportunity to work for a stable international company, develop valuable customer service and sales skills, and enjoy an exceptional lifestyle in beautiful Sofia, Bulgaria.
Why Move to Sofia?
- Low cost of living compared to most European capitals
- Thriving international community and multicultural environment
- Modern restaurants, cafés, shopping centres, and nightlife
- Excellent public transportation network
- Easy access to Greece, Turkey, Serbia, Romania, and the rest of Europe
- Stunning nature right on your doorstep, including Vitosha Mountain for hiking, skiing, and outdoor activities
- Growing technology and business services sector with strong career prospects
Your Role
As a German-Speaking Customer Support Advisor, you will be the first point of contact for customers of a renowned Swiss telecommunications company. You will provide exceptional customer service while identifying opportunities to enhance the customer experience and contribute to business growth.
Your Daily Responsibilities:
- Handle incoming customer calls professionally and efficiently
- Assist customers with administrative, billing, and product-related inquiries
- Troubleshoot and resolve customer issues
- Update and maintain customer records within internal systems
- Escalate complex cases to specialized departments when necessary
- Identify relevant sales opportunities and promote suitable solutions
- Deliver an outstanding customer experience on every interaction
Salary & Rewards
Base Salary: €1,636.14 Gross/Month
Billing Skills Bonus: €102.25 Gross/Month
Training and Tenure Bonuses
Unlimited Sales Bonus Potential. Top performers regularly earn over €1,000 per month in additional incentives.
Additional Benefits
- Monthly Meal Vouchers
- Private Health Insurance
- Fully Covered Multisport Card
- Paid Professional Training
- Continuous Learning & Development Programs
- Supportive International Team
- Long-Term Career Development Opportunities
- Modern Office Facilities
Relocation support: 2 weeks Airbnb reimbursement of the flight ticket up to €255 paid in the first salary.
Work Schedule
Flexible shift options designed to support different lifestyles:
- Rotating shifts between 09:00 and 22:00
- Monday to Sunday
- Available shift patterns: 8-hour shifts, 6-hour shifts, 4-hour shifts
- Potential future shift extension until 01:00 (currently not confirmed).
Work Model
Modern office located in Mega Park, Sofia. During your first months, you will work fully on-site to receive hands-on support and training. Hybrid Opportunity after 4 Months based on performance and KPI achievement: 2 days of remote work, 3 days office-based.
Training & Onboarding
You will receive a fully paid 5-week training program designed to equip you with all the knowledge, tools, and confidence needed to succeed in your role.
Grow Your Career
This project is continuously expanding, creating excellent opportunities for internal mobility and promotion. Many employees have successfully progressed into roles such as Team Leader, Trainer, Sales Coach, and Subject Matter Expert (SME).
What We're Looking For
- Fluent German (C1-C2 level)
- Good communication and interpersonal skills
- Customer-focused mindset
- Problem-solving abilities
- Sales-oriented attitude is a strong advantage
- Ability to work in a fast-paced environment
- Motivation to build an international career
If you're looking for more than just another customer service role and want to combine career growth, international experience, attractive bonuses, and an outstanding quality of life, this opportunity in Sofia could be exactly what you're looking for. Apply today and take the next step toward your international career.
German-Speaking Customer Support Advisor|Sofia in London employer: Boeva Tech
Join a dynamic and supportive international team as a German-Speaking Customer Support Advisor in Sofia, Bulgaria, where you can enjoy a low cost of living and a vibrant lifestyle. With excellent benefits including unlimited sales bonuses, private health insurance, and continuous learning opportunities, this role not only offers career growth but also the chance to thrive in one of Europe's most exciting capitals. Experience a modern work culture that values your development and provides a clear path for advancement within a stable, multinational company.
