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- Tasks: Assist customers with tower light rentals and manage orders efficiently.
- Company: Join Boels, a dynamic rental company with a supportive team culture.
- Benefits: Competitive salary, 33 days leave, community support day, and performance bonuses.
- Why this job: Make a real difference by helping customers and solving their problems daily.
- Qualifications: Strong customer service skills and IT literacy required.
- Other info: Enjoy a varied role in a busy environment with great career growth potential.
The predicted salary is between 28000 - 34000 £ per year.
This is what you can expect on a working day as a Hire Controller in Stockport:
In the morning, you and your colleagues start up the branch. Throughout the day, customers will contact the branch, needing your advice and guidance on the tower lights that they need for their projects. This is a very busy branch with many customers who you will be supporting. The telephone rings with new orders and your inbox also gets filled up pretty quickly with requests from new and existing customers. You make the arrangements with the customers and then you make sure that all of the administration that is needed for the rental is done correctly. You check them and ensure that the rental contract has been correctly completed.
As a Hire Controller at our Stockport branch, you make sure that your customer does not have to wait too long and that they can move on quickly. Your main priority is thinking of the customers' best interests. This means that you listen carefully to the customer's wishes and are able to anticipate them well. Furthermore, you are responsible from A to Z that everything is arranged perfectly. Of course, you never miss an opportunity to explain to the customer which additional machines or products could benefit their project.
The day offers a lot of variation, because you are answering emails and phone calls and you are drawing up quotations. Together with your colleagues, you ensure that the Stockport branch has a neat appearance and makes a good first impression. You love solving problems and making our customers happy! In short, as a Hire Controller in Stockport, you have a versatile and varied job in which you will never become bored!
The orange team in Stockport that you can be a part of consists of enthusiastic colleagues in various fields. Your working hours will be Monday to Friday, 0730hrs to 1700hrs.
What Boels Offers:
- A competitive annual salary ranging from £28,000 to £34,000 plus quarterly performance based bonuses.
- 33 leave days of annual leave per year including official bank holidays.
- One additional day of leave per year to spend supporting your local community.
- Enhanced Maternity & Paternity Pay.
- Seven days extra paid leave for Armed Forces Reservists.
- Employee Assistance Programme with access to legal, health and wellbeing advice.
- Quarterly and annual awards recognition.
- Access to the TechScheme.
- Access to the Cycle to Work scheme.
Your Profile:
- Be IT literate and experienced in using windows applications and/or other hire inputting computer systems.
- Have excellent customer service skills coupled with tactful communication.
- Display a friendly and courteous telephone manner.
- Be a strong team player, and enjoy working in a team.
- Be available to work full-time hours.
- Have valid proof of your right to work in the UK.
Are you interested in this vacancy? If you are convinced that this is the right job for you, upload your documents. If you have any further questions, please contact our recruiter Tommi Vuortio at 358407016036.
Hire Controller in Stockport employer: Boels Rental
Contact Detail:
Boels Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Stockport
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Boels and their services. This will help you tailor your answers and show that you're genuinely interested in the role of Hire Controller.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond to assist someone. We want to hear those stories!
✨Tip Number 3
Be ready for a busy day! The role involves juggling multiple tasks, so during your interview, highlight your ability to multitask and stay organised. Share how you manage your time effectively when things get hectic.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, show your enthusiasm by asking about the team dynamics or what a typical day looks like. It shows you're keen and ready to jump into the action at the Stockport branch!
We think you need these skills to ace Hire Controller in Stockport
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond to help customers in the past, as this role is all about making our customers happy!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Tailor Your Application: Take a moment to tailor your application to the Hire Controller role. Mention specific examples that relate to the job description, like handling multiple customer requests or managing admin tasks efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boels Rental
✨Know Your Products
Familiarise yourself with the tower lights and other equipment that the company offers. Being able to discuss their features and benefits will show your expertise and help you connect with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlighting your ability to listen and anticipate customer needs will demonstrate that you prioritise their interests, just like the role requires.
✨Practice Problem-Solving Scenarios
Think of potential challenges a Hire Controller might face and how you would address them. This could include managing multiple customer requests or ensuring accurate rental contracts. Showing your problem-solving skills will impress the interviewers.
✨Team Player Mindset
Be ready to discuss your experience working in teams. Share how you contribute to a positive team environment and how collaboration can enhance customer service. This aligns perfectly with the collaborative culture at the Stockport branch.