Plant & Tools Hire Controller in Liverpool

Plant & Tools Hire Controller – Boels Rental

Join to apply for the Plant & Tools Hire Controller role at Boels Rental.

This is what you can expect on a working day as a Hire Controller in Liverpool:

In the morning, you and your colleagues start up the branch. Throughout the day, customers walk into the branch, needing your advice and guidance on the machines that they need for their projects, from an excavator to a drill. It is a very busy branch with many customers that you support. The telephone rings with new orders and your inbox also gets filled up quickly with requests from new and existing customers. You make the arrangements with the customers and then you make sure that all of the administration needed for the rental is done correctly.

A customer walks into your branch. They have rented several portable heaters and are bringing them back. You check them and ensure that the rental contract has been correctly completed. As a Hire Controller at our Liverpool branch, you make sure that your customer does not have to wait too long and that they can move on quickly.

Your main priority is thinking of the customers’ best interests. This means listening carefully to the customer’s wishes and anticipating them well. You are responsible from A to Z that everything is arranged perfectly. You never miss an opportunity to explain to the customer which additional machines or products could benefit their project. The day offers a lot of variation, as you answer emails, phone calls, and draw up quotations. Together with your colleagues, you ensure that the Liverpool branch has a neat appearance and makes a good first impression. You love solving problems and making our customers happy! In short, the role is versatile and varied, with no boredom.

The orange team in Liverpool consists of 9 enthusiastic colleagues in various fields. Your working hours will be Monday to Friday, 0730hrs to 1700hrs.

What Boels Offers

• A competitive annual salary ranging from £28,000 to £32,000 plus quarterly performance based bonuses. The salary range represents the low and high end of the salary range for this position. Actual salary offered will vary depending on factors including but not limited to location, relevant skills/experience, relevant qualifications and performance.
• 33 leave days of annual leave per year including official bank holidays.
• An additional day of leave per year to support your local community, get involved with a local charity, or boost your mental strength.
• Enhanced Maternity & Paternity Pay.
• Seven days extra paid leave for Armed Forces Reservists (proof from MOD to be provided).
• Employee Assistance Programme with access to legal, health and wellbeing advice and support (https://www.healthassured.org/).
• Quarterly and annual awards.
• TechScheme (https://www.techscheme.co.uk/).
• Cycle to Work scheme (https://www.cyclescheme.co.uk/).

Your Profile

• IT literate and experienced in using Windows applications and other hire inputting computer systems.
• Excellent customer service skills coupled with tactful communication.
• Friendly and courteous telephone manner.
• Strong team player, enjoying working in a team.
• Available to work full‑time hours.
• Valid proof of right to work in the UK – Boels does not arrange relocation, work visas or provide visa sponsorship.

Are you interested in this vacancy? If you are convinced that this is the right job for you, upload your documents. If you have any further questions, please contact our recruiter Robert Dallwein at +49 15124502335.

Seniority Level

Not applicable

Employment Type

Full‑time