Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with equipment rentals and ensure smooth operations at the Liverpool branch.
- Company: Join Boels, a leading rental company with a vibrant team culture.
- Benefits: Competitive salary, 33 days annual leave, community support day, and performance bonuses.
- Why this job: Be part of a dynamic team, solve problems, and make customers happy every day.
- Qualifications: Customer service skills, IT literacy, and a friendly attitude are essential.
- Other info: Enjoy career growth opportunities and recognition for your contributions.
The predicted salary is between 28000 - 32000 £ per year.
Overview: This is what you can expect on a working day as a Hire Controller in Liverpool. In the morning, you and your colleagues start up the branch. Throughout the day, customers walk into the branch, needing your advice and guidance on the machines that they need for their projects. This can vary from an excavator to a drill. This is a very busy branch with many customers who you will be supporting. The telephone rings with new orders and your inbox also gets filled up quickly with requests from new and existing customers. You make the arrangements with the customers and then you ensure that all of the administration that is needed for the rental is done correctly.
A customer walks into your branch. They have rented several portable heaters and are bringing them back. You check them and ensure that the rental contract has been correctly completed. As a Hire Controller at our Liverpool branch, you make sure that your customer does not have to wait too long and that they can move on quickly. Your main priority is thinking of the customers' best interests. This means that you listen carefully to the customer's wishes and are able to anticipate them well. Furthermore, you are responsible from A to Z that everything is arranged perfectly. You never miss an opportunity to explain to the customer which additional machines or products could benefit their project.
The day offers a lot of variation, because you handle emails and phone calls and you are drawing up quotations. Together with your colleagues, you ensure that the Liverpool branch has a neat appearance and makes a good first impression. You love solving problems and making our customers happy!
In short, as a Hire Controller in Birmingham, you have a versatile and varied job in which you will never become bored! The orange team in Birmingham that you can be a part of consists of 9 enthusiastic colleagues in various fields. Your working hours will be Monday to Friday, 07:30–17:00.
What Boels Offers:
- A competitive annual salary ranging from £28,000 to £32,000 plus quarterly performance-based bonuses.
- 33 leave days of annual leave per year including official bank holidays.
- One additional day of leave per year to spend supporting your local community.
- Enhanced Maternity & Paternity Pay.
- Seven days extra paid leave for Armed Forces Reservists.
- Employee Assistance Programme with access to legal, health and wellbeing advice.
- Quarterly and annual awards recognition.
- Access to the TechScheme.
- Access to the Cycle to Work scheme.
Your Profile:
- Good geographical knowledge of the Liverpool area.
- An understanding that customer satisfaction is paramount.
- Be IT literate and experienced in using Windows applications and/or other hire inputting computer systems.
- Have excellent customer service skills coupled with tactful communication.
- Display a friendly and courteous telephone manner.
- Be a strong team player, and enjoy working in a team.
- Be available to work full-time hours.
- Have valid proof of your right to work in the UK.
Are you interested in this vacancy? If you are convinced that this is the right job for you, upload your documents. If you have any further questions, please contact our recruiter Tommi Vuortio at 358407016036.
Hire Controller in Liverpool employer: Boels Rental
Contact Detail:
Boels Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Boels and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the orange team.
✨Tip Number 2
Practice your customer service skills! As a Hire Controller, you'll be dealing with customers all day long. Role-play different scenarios with friends or family to get comfortable with handling various requests and ensuring customer satisfaction.
✨Tip Number 3
Be proactive during your interview! Think of questions you can ask about the branch's operations or how they handle busy periods. This shows that you're ready to jump in and contribute from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and familiar with the process, which is a great start for a role like this.
We think you need these skills to ace Hire Controller in Liverpool
Some tips for your application 🫡
Show Your Customer Focus: In your application, make sure to highlight your customer service skills. We want to see how you can put the customer's needs first, just like you would in the role of a Hire Controller.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and skills.
Tailor Your Application: Make your application specific to the Hire Controller role. Mention relevant experiences that showcase your ability to handle busy environments and multitask effectively, just like in our Liverpool branch.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Boels Rental
✨Know Your Machines
Familiarise yourself with the types of machines and equipment that the company rents out. Being able to discuss specific models, their uses, and how they can benefit customers will show your enthusiasm and knowledge during the interview.
✨Customer-Centric Mindset
Prepare examples from your past experiences where you prioritised customer satisfaction. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's focus on customer service.
✨Team Player Attitude
Since the role involves working closely with colleagues, be ready to share instances where you successfully collaborated in a team. Highlight your ability to communicate effectively and support your teammates, which is crucial for maintaining a positive branch environment.
✨Stay Organised
Given the fast-paced nature of the job, demonstrate your organisational skills. Discuss how you manage multiple tasks, such as handling phone calls, emails, and customer interactions, while ensuring everything runs smoothly. This will reassure them of your capability to handle the busy branch environment.
