At a Glance
- Tasks: Liaise with customers and manage equipment orders for our Customer Contact Centre.
- Company: Join a dynamic team in a thriving Customer Contact Centre in Stockport.
- Benefits: Competitive salary, generous leave, and support for community activities.
- Other info: Full training provided; great opportunities for personal and professional growth.
- Why this job: Make a real difference by ensuring excellent service delivery for our customers.
- Qualifications: Strong communication skills and a friendly, team-oriented attitude.
The predicted salary is between 29000 - 31000 £ per year.
As a Hire Controller at our Customer Contact Centre (CCC) in Stockport, you will have a versatile and varied role liaising with the sales team and other functions to ensure prompt, efficient and reliable service delivery for our customers.
Responsibilities
- Liaising with customers to fulfil equipment orders over the telephone and via email
- Processing equipment hire, ensuring the correct administration is carried out
- Communicating with external re-hire companies to source equipment
- Dealing with invoice queries, chasing collections and managing damages
- Managing on and off-hires, collections and breakdowns
- Liaising with our sales team, suppliers and depot network to ensure excellent customer service for our customers
- Utilising our internal systems to ensure correct administration of the hire
What We Offer
- A competitive annual salary ranging from £29,000 to £31,000 plus quarterly performance‑based bonuses.
- 33 leave days of annual leave per year, including official bank holidays.
- One additional day of leave per year to support local community or charitable activities, supporting mental well‑being.
- Enhanced maternity and paternity pay.
- Seven days extra paid leave for Armed Forces reservist activities (proof from MOD required).
- Employee Assistance Programme providing legal, health and wellbeing advice and support.
- Quarterly and annual employee awards.
- Access to the TechScheme.
- Access to the Cycle to Work scheme.
Your Profile
- IT literate and experienced in using Windows applications.
- Excellent customer service and communication skills.
- Friendly with a courteous telephone manner.
- A strong team player who enjoys working as part of a team.
- Knowledge of plant machinery and small tools is preferable, but not essential as full training will be provided.
Hire Controller employer: Boels Rental
As a Hire Controller at our Customer Contact Centre in Stockport, you will join a dynamic team that prioritises exceptional customer service and employee well-being. We offer a competitive salary, generous leave entitlements, and unique benefits such as additional leave for community support and enhanced family leave policies, all within a supportive work culture that fosters growth and teamwork. Our commitment to employee development and recognition through awards ensures that your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you apply through our website, mention what excites you about working with us.
✨Tip Number 2
Practice your communication skills. As a Hire Controller, you'll be liaising with customers and teams, so role-play some scenarios with friends or family to boost your confidence.
✨Tip Number 3
Prepare questions for your interview. Show us you're genuinely interested in the role by asking about team dynamics or how we ensure excellent customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows us you’re keen and professional.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Hire Controller role. We want to see how your skills align with our needs, so don’t be shy about showcasing your customer service and communication abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, just like the vibe we have at StudySmarter.
Show Off Your IT Skills:Since we’re looking for someone IT literate, make sure to mention any relevant software or systems you’ve used in the past. If you’ve got experience with Windows applications, let us know how you’ve used them to enhance your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Boels Rental
✨Know Your Stuff
Familiarise yourself with the equipment and services offered by the company. Understanding the basics of plant machinery and small tools will give you an edge, even if you’re not an expert. It shows that you’re proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
Since the role involves liaising with customers and the sales team, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your excellent communication skills and friendly manner.
✨Be a Team Player
Highlight your experience working in teams. Share specific instances where you collaborated effectively with others to achieve a common goal. This will resonate well, as the company values strong teamwork in their operations.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life situations, like managing invoice queries or dealing with equipment breakdowns. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills and customer service focus.
