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- Tasks: Assist customers with equipment rentals and ensure smooth operations at the branch.
- Company: Join Boels, a leading rental company with a vibrant team culture.
- Benefits: Competitive salary, performance bonuses, generous leave, and community support days.
- Other info: Enjoy a varied role with excellent career growth opportunities in Coventry.
- Why this job: Be part of a dynamic team, solving problems and making customers happy every day.
- Qualifications: Strong customer service skills and IT literacy required.
The predicted salary is between 28000 - 32000 £ per year.
This is what you can expect on a working day as a Hire Controller in Coventry: In the morning, you and your colleagues start up the branch. Throughout the day, customers walk into the branch, needing your advice and guidance on the machines that they need for their projects. This can vary from an excavator to a drill. This is a very busy branch with many customers who you will be supporting. The telephone rings with new orders and your inbox also gets filled up pretty quickly with requests from new and existing customers. You make the arrangements with the customers and then you make sure that all of the administration that is needed for the rental is done correctly.
A customer walks into your branch. They have rented several portable heaters and are bringing them back. You check them and ensure that the rental contract has been correctly completed. As a Hire Controller at our Coventry branch, you make sure that your customer does not have to wait too long and that they can move on quickly. Your main priority is thinking of the customers' best interests. This means that you listen carefully to the customer's wishes and are able to anticipate them well. Furthermore, you are responsible from A to Z that everything is arranged perfectly. Of course, you never miss an opportunity to explain to the customer which additional machines or products could benefit their project.
The day offers a lot of variation, because you are answering emails and phone calls and you are drawing up quotations. Together with your colleagues, you ensure that the Coventry branch has a neat appearance and makes a good first impression. You love solving problems and making our customers happy! In short, as a Hire Controller, you have a versatile and varied job in which you will never become bored!
The orange team in Coventry that you can be a part of consists of four enthusiastic colleagues in various fields. Your working hours will be Monday to Friday, 0730hrs to 1700hrs.
What Boels Offers
- A competitive annual salary ranging from £28,000 to £32,000 plus quarterly performance-based bonuses.
- 33 leave days of annual leave per year including official bank holidays.
- One additional day of leave per year to spend supporting your local community.
- Enhanced Maternity & Paternity Pay.
- Seven days extra paid leave for Armed Forces Reservists.
- Employee Assistance Programme with access to legal, health and wellbeing advice.
- Quarterly and annual awards for employees.
- Access to the TechScheme.
- Access to the Cycle to Work scheme.
Your Profile
- Good geographical knowledge of Coventry area.
- An understanding that customer satisfaction is paramount.
- Be IT literate and experienced in using windows applications and/or other hire inputting computer systems.
- Have excellent customer service skills coupled with tactful communication.
- Display a friendly and courteous telephone manner.
- Be a strong team player, and enjoy working in a team.
- Be available to work full-time hours.
- Have valid proof of your right to work in the UK.
Hire Controller in Coventry employer: Boels Rental
Contact Detail:
Boels Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Coventry
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boels' website and social media. Understanding their values and services will help you connect with the team and show that you're genuinely interested in being part of the orange team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. This will help you demonstrate your ability to anticipate customer needs during the interview.
✨Tip Number 3
Be ready for a busy environment! The Hire Controller role is fast-paced, so prepare to discuss how you handle multiple tasks at once. Share stories that highlight your organisational skills and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hire Controller in Coventry
Some tips for your application 🫡
Show Your Customer Focus: In your application, make sure to highlight your customer service skills. We want to see how you can put the customer's needs first, just like you would in the role of a Hire Controller.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and skills relevant to the job.
Tailor Your Application: Make your application stand out by tailoring it to the specific role. Mention your knowledge of the Coventry area and any relevant experience with hire equipment to show us you're the right fit.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Boels Rental
✨Know Your Machines
Familiarise yourself with the types of machines and equipment that the company rents out. Being able to discuss specific models, their uses, and how they can benefit customers will show your enthusiasm and knowledge during the interview.
✨Customer-Centric Mindset
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to listen, anticipate needs, and solve problems will demonstrate that you understand the importance of customer satisfaction in this role.
✨Team Player Attitude
Think of instances where you successfully collaborated with colleagues to achieve a common goal. Emphasising your teamwork skills will resonate well, as the role requires working closely with others in a busy environment.
✨Be Ready for Practical Scenarios
Expect situational questions that may involve handling customer inquiries or managing multiple tasks at once. Practising how you would respond to these scenarios can help you showcase your organisational skills and ability to thrive under pressure.