At a Glance
- Tasks: Manage supply chain tasks for the UK Rotorcraft Chinook Programme and ensure on-time delivery.
- Company: Join Boeing, a leader in innovation and collaboration for a better world.
- Benefits: Enjoy hybrid working, professional growth opportunities, and a supportive team environment.
- Other info: Be part of a diverse team committed to inclusivity and innovation.
- Why this job: Make a real impact in a dynamic role with exposure to various functions.
- Qualifications: 3+ years in supply chain, strong communication skills, and proficiency in ERP systems.
The predicted salary is between 63000 - 77000 £ per year.
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Defence UK (BDUK) is seeking a Senior Supply Chain Planner (Customer Supply Specialist) to join its Supply Chain Planning & Integration Team based in Gosport. This full-time position will focus on the UK Rotorcraft Chinook Programme, providing supply chain management and executing change requirements through the ‘Additional Tasking’ portfolio in support of core Maintenance, Repair, and Overhaul (MRO) requirements and new business initiatives. The successful candidate will manage tasks from proposal through execution to delivery, gaining exposure to various functions both internally and with our customers. Strong communication and collaboration with stakeholders will be essential for achieving on-time delivery and cost efficiency.
Job locations: Gosport - preferred, Bristol, Yeovil, UK.
Key Responsibilities:
- Represent Rotorcraft Supply Chain Management as the key interface between Programme and Supply Chain, including preparing for and attending key Programme drumbeat meetings on behalf of Supply Chain.
- Communicate and coordinate tasks and activities across the Supply Chain function, interfacing with all SCM functional areas inclusive of Supplier Management and Procurement, Supply Chain Operations, Demand Forecasting and Asset Management.
- Lead and oversee the Supply chain aspects of the Additional Tasking portfolio from the initial (PPoA) through execution to delivery.
- Review new customer proposals to capture impact of change to Supply chain, develop Supply Chain Statements of Work (SOW) and Labour Basis of Estimates (BOEs) to accurately capture resource requirements.
- Manage change to Programme and contractual baselines as they relate to Supply Chain scope and requirements, triaging, impact assessing and communicating these changes across all SCM functions.
- Identify and document supply chain risks, develop associated mitigation plans, and report on these with project owners.
- Execute change to the core Programme, placing additional tasking spares requirements into SAP and managing delivery through US & UK supply chain teams.
- Develop and report on task metrics to highlight supply chain performance against contractual milestones.
- Collaborate with Commercial, Programme, Finance, Supply Chain, and Engineering teams to formulate task delivery strategies and milestone reports.
- Understand project milestones, capture actions and dependencies, track progress to completion, and present task status at Programme Management Reviews as required.
- Take on key projects and tasks to deliver cost and operational efficiencies and improvements.
This position offers the flexibility of hybrid working between the office and home, with the selected candidate expected to perform some work onsite at one of the designated locations.
Basic Qualifications/Requirements:
- The ability to acquire a UK security clearance for which the UK Government requires UK residency.
- A minimum of 3 years of experience in a Supply Chain role.
- Experience using inventory management tools or Enterprise Resource Planning (ERP) systems, ideally SAP.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
- Highly developed numeracy, analytical, and reporting skills.
- Strong attention to detail and excellent problem-solving abilities.
- Ability to prioritize and manage multiple tasks effectively from proposal preparation through to execution.
- Team-oriented mindset with the capability to communicate rapidly and effectively across functions and customers.
- Dynamic, innovative and self-motivated with ability to work autonomously with minimal direction.
- Experience in Project Management, proposal preparation, including the writing of SOWs, labour BOEs.
Preferred Additional Skills (nice to have):
- A bachelor’s degree in business, logistics, supply chain management, or a related field is preferred.
- Experience working with the MoD and government contracts.
Work Authorization: This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain immigration and labour sponsorship for any applicants.
Relocation: Relocation assistance is not a negotiable benefit for this position.
Application deadline: Aug. 30, 2026.
Security Clearance: This position requires the ability to obtain United Kingdom Security Check.
Visa Sponsorship: Employer will not sponsor applicants for employment visa status.
Shift: Not a Shift Worker (United Kingdom).
Contingent Upon Program Award: The position is contingent upon program award.
Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, colour, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.
Customer Support Specialist (Customer Support Management) in Yeovil employer: Boeing
Boeing is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the aerospace sector. Located in Bristol, employees benefit from a vibrant city life while engaging in meaningful projects that enhance safety in aviation. With ample opportunities for professional growth and development, Boeing is committed to empowering its workforce to lead impactful initiatives in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist (Customer Support Management) in Yeovil
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boeing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boeing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist (Customer Support Management) in Yeovil
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boeing:Your cover letter is your chance to shine! Tell us why you want to work at Boeing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boeing!
How to prepare for a job interview at Boeing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
