At a Glance
- Tasks: Manage supply chain projects and enhance customer relationships in a dynamic environment.
- Company: Join Boeing, a leader in innovation and collaboration.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to inclusivity and innovation.
- Why this job: Make a real impact in the aerospace industry while developing your skills.
- Qualifications: 5+ years in supply chain management and strong communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
Job Description
At Boeing, we innovate and collaborate to make the world a better place.
We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth.
Find your future with us.
- Boeing Defence UK (BDUK) is searching for a
- Supply Chain Project Manager
(Customer Support Specialist) in Bristol/Lossiemouth, UK.
This role will have responsibility across the Fixed Wing Programme for aligning Supply Chain strategy, customer relationships and overall Supply Chain performance.
It will support the Fixed Wing Business as a consolidated integration point between programme leadership and the SCM function, and support decision making by contributing Supply Chain subject matter expertise into business strategy, execution and proposal activities.
This role will report to the Supply Chain Planning & Programme Integration Manager for BDUK Fixed Wing Supply Chain.
Responsibilities
- Represent Fixed Wing Supply Chain Management as the key interface between the Fixed Wing Programme and Supply Chain.
This would include preparing for and attending key programme drumbeat meetings on behalf of Supply Chain Management and communicating priorities within the Supply Chain function.
- Communicate and coordinate tasks and activities across the Supply Chain function.
This position interfaces with all SCM functional areas inclusive of Supplier Management and Procurement, Supply Chain Operations, Demand Forecasting and Asset Management.
- Oversee the TAF (Tasking Authorization Form, O&A) process for Supply Chain across both P8 (Level 3 TAFs) and E7 (Level 2 & 3 TAFs).
- Provide support to Supply Chain Project Managers across Fixed Wing programs including P8 and E7.
- Manage change to programme and contractual baselines as they relate to Supply Chain scope and requirements.
Triage, impact assess and communicate these changes to across the all SCM teams.
- Responsible for managing overall SCM status, performance and critical issues within a project and functional management structure.
Manages SCM performance, budget and risk and report across key programme/functional meetings.
- Oversee the generation of artefacts for the ESGP process on behalf of supply chain
- Coordinates the development and approval of SCM-related artefacts, including Supply Chain Architectures, Bills of Materials, Supply Chain Management Plans, Basis of Estimates for labour and travel, Key Performance Indicator development and other Schedules / CDRLs etc.
- Build and sustain positive relationships with internal and external stakeholders.
- Lead and capture project planning activities relating to SCM projects and the relevant resource for the projects.
- Operate in accordance with Supply Chain & Project Management Best Practices during the completion of all assigned work.
This position offers the flexibility of hybrid working between the office and home, with the selected candidate expected to perform some work onsite at one of the designated locations.
- Basic Qualifications, Experience & Skills
- Minimum of 5+ years Supply Chain experience.
- Demonstrated experience working within dynamic global supply chains.
- SQEP across multiple Supply Chain domains (Asset Management, Warehouse & Distribution, Supplier Management, Demand Forecasting)
- Experience in executing acquisition or sustainment projects within MRO industry
- Dynamic, innovative and self-motivated individual.
- Excellent verbal and written communication skills.
- Outcome focused and demonstrates strong values-based leadership.
- Demonstrable experience at motivating team members to overcome challenging milestones.
- Active or ability to obtain UK security clearance for which the UK Government requires UK residency
- Preferred Qualifications And Experience
- University degree in a relevant subject.
- Actively working to or qualified in any of PMI; AMP; PRINCE2; CIPS
- Experience supporting proposal preparation for UK government contracts
- Experience working within a matrix organisation (desirable
This position requires the ability to acquire a UK security Clearance for which the UK Government requires UK residency.
The successful candidate will hold, or have the ability to acquire, Security Clearance (SC).
All information will be checked and verified.
Work Authorization
This requisition is for a locally hired position in the UK.
Candidates must have current legal authorisation to work immediately in the United Kingdom.
Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants.
Benefits and pay are determined at the local level and are not part of Boeing U.
S. based payroll
Employer will not sponsor applicants for employment visa status.
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
- Applications for this position will be accepted until
- Export Control Requirements
This is not an Export Control position.
Relocation
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Security Clearance
This position requires the ability to obtain United Kingdom Security Check.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
- Shift
- Not a Shift Worker (United Kingdom)
- Equal Opportunity Employer
We are an equal opportunity employer.
We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies.
We are a Disability Confident Committed employer and welcome applications from candidates with disabilities.
Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.
Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
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Customer Support Specialist (Customer Support Management) in Lossiemouth employer: Boeing
Boeing Defence United Kingdom Limited is an exceptional employer, offering a dynamic work environment in Bristol that fosters innovation and collaboration. With a strong focus on employee well-being, the company provides a comprehensive benefits package, including competitive salaries, generous leave policies, and robust professional development opportunities. Join a diverse and inclusive culture where your contributions are valued, and you can make a meaningful impact in the aerospace and defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist (Customer Support Management) in Lossiemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boeing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boeing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist (Customer Support Management) in Lossiemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boeing:Your cover letter is your chance to shine! Tell us why you want to work at Boeing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boeing!
How to prepare for a job interview at Boeing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
