Cust Supt Service Specialist (Apache)

We are currently looking for an experienced engineer to provide Type Airworthiness and Integrity Management Support for the UK Apache AH-64E as a Customer Support Specialist (6S1V). This role requires a hybrid work arrangement supporting BDUK colleagues and the customer at Middle Wallop, Yeovil and Bristol sites.

Key Responsibilities

• Generate engineering solutions for the Delivery Team (DT) Engineering Authorities (EA) to address airworthiness, maintenance and sustainment issues affecting the UK AH‑64E fleet.
• Maintain and update airworthiness records and tasking within RESOLVE and other relevant MoD systems (e.g., GOLDesp where applicable).
• Undertake independent pre‑release verification reviews of Air‑system Document Set (ADS) updates, ensuring correctness of approved changes and raising issues to the ADS team and EA prior to formal release.
• Attend and actively participate in Integrity Management meetings and ADS review boards when requested.
• Conduct technical research and lead analytical investigations into technical issues; develop interim and final engineering recommendations and perform associated analysis when requested.
• Ensure all tasked work submitted for approval complies with relevant MAA, MoD, DT policy, MAM‑P, MAA Regulatory Publications (MRP), Defence Standards and Special Instructions (SI(T)).
• Coordinate between CAMO, EA, Air Systems Coordinating Design Authority (Mesa), technical authors and internal BDUK teams to deliver engineering outcomes.
• Review and improve technical content, structure and readability of manuals, IETMs, RPSTLs, TMs, Service Modifications (SM), Technical Instructions (TI), Product Notifications (PN) and other publications using the approved amendment process.
• Provide mentoring and technical guidance to junior engineers.
• Support Continuous Improvement (CI), Cost Reduction Initiatives (CRI), employee engagement and other cross‑functional improvement activities.
• Perform “over and above” tasking to maintain and improve engineering standards across Boeing functions.

Essential / Basic Qualifications and Requirements

• HNC in Engineering (minimum) or demonstrable engineering experience.
• Eligibility to obtain UK SC Security Clearance.
• Extensive practical experience in aircraft maintenance, support engineering or equivalent sustainment experience (preferably rotary wing / AH‑64 Apache).
• Knowledge of UK MOD / Army aircraft maintenance policies, processes, organisation and constraints, including practical MoD project experience.
• Understanding and experience with MAM‑P, MAA Regulatory Publications, Defence Standards and SI(T).
• Experience with MoD RESOLVE and GOLDesp systems.
• Strong ability to analyse and interpret engineering product data (drawings, part lists, supplier data, wiring diagrams and schematics).
• Proven experience applying engineering principles to develop technical solutions to operational, maintenance and quality problems.
• Strong customer focus and stakeholder engagement skills; able to communicate effectively with MoD, maintenance organisations and internal Boeing teams.
• Competence in managing configuration and maintaining document archives and data files.

Preferred Qualifications and Experience

• Significant AH‑64 Apache (Mk1, D or E) or rotary wing depth and fleet maintenance experience.
• Engineering degree and professional registration (CEng or IEng).
• Proficiency in Microsoft Office (MS Word and Excel) tools.
• Previous experience collaborating with dispersed teams and Design Organisations (DO) interfaces.

Key Competencies and Behaviours

• Attention to detail with a First‑Time Quality mindset.
• Collaborative team player who prioritises team and organisational goals.
• Capacity to lead project teams, delegate tasks and ensure delivery.
• Analytical problem solver with good judgement and a safety‑first outlook.
• Ability to apply basic financial awareness (cost and schedule variance analysis) to engineering decisions.

Working Conditions and Travel

• Hybrid on‑site working across BDUK sites (Middle Wallop, Yeovil, Bristol).
• Occasional travel to customer and Boeing sites in the UK.

Benefits

• Competitive salary and annual incentive plans.
• Continuous learning and development opportunities.
• Flexible working and support for meaningful impact.
• Diverse and inclusive culture.
• 23 days plus UK public holidays and a winter break.
• Employer‑contributed pension plan (up to 10%).
• Company‑paid BUPA medical plan.
• Short‑term sickness: 100% pay for the first 26 weeks.
• Long‑term sickness: 66.67% of annual salary from the 27th week.
• Life insurance at 6× annual salary.
• Learning Together programme and Well‑Being initiatives.
• 6 weeks of paternity leave.
• No relocation assistance; candidates must live locally or relocate at their own expense.
• Legal authorization to work in the UK; no visa sponsorship.
• UK Security Check clearance required (5 years residency condition).

Equal Opportunity Employer

We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to race, colour, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We welcome applications from candidates with disabilities and encourage any needed accommodations during the recruitment process.