MRO System Support Specialist
Company: Boeing Defence United Kingdom Limited
Responsibilities
- Provide first‑line support to end users of the MRO system.
- Log, track, and follow up on user issues, questions, and service requests.
- Assist in maintaining accurate system data related to maintenance activities, parts, and records.
- Support users in understanding system processes and standard workflows.
- Help ensure MRO system entries align with approved maintenance and material processes.
- Assist in checking part details, status, and traceability information, particularly in support of military aircraft operations.
- Escalate more complex issues to senior team members or technical support.
- Support testing of system changes, fixes, and future migration activities.
- Help update user guides, work instructions, and support documentation.
- Coordinate with maintenance, supply chain, and quality teams as required to resolve routine issues.
- Participate in system training and knowledge transfer activities.
- Contribute to continuous improvement by identifying recurring issues or user pain points.
Basic Qualifications
- Ability to obtain a Security Clearance.
- Basic to intermediate understanding of aircraft MRO processes.
- Exposure to aircraft parts, materials, or records control.
- Good coordination and communication skills.
- Ability to work with multiple stakeholders and follow structured processes.
- Strong attention to detail and willingness to learn.
- Comfortable using enterprise systems and supporting end users.
- Good analytical and troubleshooting skills at a foundational level.
- Ability to prioritise tasks and manage workload with guidance.
- Previous experience as an aircraft apprentice or technician would be helpful.
Preferred Qualifications
- Experience in an aerospace, maintenance, or supply chain environment.
- Familiarity with an enterprise MRO system.
- Understanding of military/civil aviation parts or maintenance terminology.
- Experience with user support, data administration, or operational system support.
- Interest in future transition to Siemens Opcenter or digital manufacturing/MRO systems.
Relocation
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.
Benefits
- Competitive salary and annual incentive plans
- Continuous learning opportunities
- Flexible work arrangements to make a meaningful impact
- Inclusive culture that embraces diversity
- 23 days of annual leave plus UK public holidays and a winter break
- Pension plan with 10% employer contribution
- Company‑paid BUPA medical plan
- Short‑term sickness: 100% pay for the first 26 weeks
- Long‑term sickness: 66.67% of annual salary from the 27th week
- Life insurance up to six times the annual salary
- Ongoing personal and career development programme
- Support for well‑being and parental leave options
Employer will not sponsor applicants for employment visa status.
