At a Glance
- Tasks: Lead MRO system support and transition to Siemens Opcenter for aircraft maintenance.
- Company: Join Boeing Defence UK, a leader in aerospace innovation.
- Benefits: Competitive salary, flexible work options, and extensive learning opportunities.
- Other info: Diverse culture with excellent career growth and well-being programmes.
- Why this job: Make a real impact in aviation while developing your skills in a dynamic environment.
- Qualifications: Experience in aircraft MRO operations and strong problem-solving skills required.
The predicted salary is between 50000 - 65000 £ per year.
The Senior MRO System Support Lead will act as the primary technical and functional lead for the MRO system environment supporting aircraft maintenance operations. This role provides expert-level support for the current system and will lead the transition to Siemens Opcenter. The position requires deep knowledge of aircraft MRO processes, military aircraft parts and configurations, and the ability to coordinate effectively across multiple engineering, maintenance, supply chain, quality and IT teams.
Responsibilities
- Act as the first and second line of support for the MRO system used by maintenance and support teams.
- Provide expert guidance on aircraft MRO business processes, including maintenance planning, parts traceability, work package support, material status and records control.
- Support the effective use of GOLD MRO and contribute to future Siemens Opcenter implementation, migration, testing and training activities.
- Diagnose and resolve complex functional issues, escalating as necessary.
- Coordinate across operations, supply chain, engineering, quality and IT teams to ensure system issues and process gaps are resolved efficiently.
- Ensure accurate handling of aircraft parts information, including traceability, configuration control and compliance considerations.
- Support user access, system data integrity, process adherence and operational readiness.
- Assist in defining system requirements, validating changes and testing enhancements or upgrades.
- Develop and maintain process documentation, work instructions, FAQs and support guides.
- Provide coaching and guidance to junior team members and end users.
- Contribute to continuous improvement of MRO processes and system use.
- Support data quality, root cause analysis and corrective actions related to system or process issues.
Basic Qualifications
- Significant experience in aircraft MRO operations and/or MRO system support.
- Strong understanding of aircraft maintenance processes, planning, material flow and technical records.
- Deep knowledge of aircraft parts, part traceability and military or civilian aviation maintenance requirements.
- Experience supporting enterprise systems used in MRO or manufacturing environments.
- Strong ability to interpret business requirements and translate them into system/process solutions.
- Proven experience coordinating across multiple stakeholders and resolving cross-functional issues.
- Excellent communication skills, with the ability to influence and support users at different levels.
- Strong problem-solving capability and a proactive approach to issue resolution.
- Experience supporting system implementations or migrations is highly desirable.
Preferred Qualifications
- Strong experience with an enterprise capable MRO platform.
- Exposure to Siemens Opcenter, GOLDesp MRO or similar MES/MRO solutions would be preferable but is not essential.
- Background in aerospace, defence or military/civil aviation environments.
- Familiarity with configuration management, material management and aircraft technical records.
- Experience in process improvement, change management or user training.
Location & Relocation
Must live in the immediate area or relocate at personal expense. Relocation assistance is not provided.
Security Clearance: Ability to obtain a United Kingdom Security Check.
Visa Sponsorship: Employer will not sponsor applicants for employment visa status.
Shift: Not a shift worker (United Kingdom).
Benefits
Here’s a snapshot of what we offer:
- Competitive salary and annual incentive plans
- Continuous learning – you’ll develop the mindset and skills to navigate whatever comes next
- Success as defined by you – we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
- Diverse and inclusive culture – you’ll be embraced for who you are and empowered to use your voice to help others find theirs
- 23 days plus UK public holidays and a winter break between Christmas and New Year
- Pension Plan with up to 10% employer contribution
- Company paid BUPA medical plan
- Short-term sickness: 100% pay for the first 26 weeks
- Long-term sickness: 66.67% of annual salary from week 27
- Six times annual salary life insurance
- Learning Together Programme to support your ongoing personal and career development
- Access to well-being programmes, tools and incentives
- Excellent parental leave
MRO Systems Support Lead in Bristol employer: Boeing
Boeing is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the aerospace sector. Located in Bristol, employees benefit from a vibrant city life while engaging in meaningful projects that enhance safety in aviation. With ample opportunities for professional growth and development, Boeing is committed to empowering its workforce to lead impactful initiatives in a supportive environment.
