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- Tasks: Support customers in the aviation industry from order to payment, ensuring satisfaction.
- Company: Join Boeing, a leader in aviation committed to exceptional service.
- Benefits: Enjoy health contributions, mental health support, financial advice, and increased vacation with service.
- Why this job: Be part of a dynamic team improving customer experiences in a global setting.
- Qualifications: Ideal for those with customer service experience and strong English skills; SAP knowledge is a plus.
- Other info: Entry-level position with opportunities for growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Customer Support Specialist – fixed term
Customer Support Specialist – fixed term
2 weeks ago Be among the first 25 applicants
Job Title: Customer Support Specialist – GCB5I2
Company: Boeing Distribution
Job ID: 99556
Location: Burgess Hill, WS
About Us
Join our Performance & Execution Team at Boeing, where we are committed to delivering exceptional service in the aviation industry. We are currently seeking a Customer Support Specialist to enhance our team.
As a Customer Support Specialist, You Will
- Provide internal customer support for the sale of consumables in the aviation industry.
- Manage an international customer base from order receipt through to payment, ensuring the fulfilment of agreed services.
- Coordinate responses to customer inquiries regarding spare parts requirements and facilitate the resolution of delivery issues.
- Oversee the collection and processing of supplier and customer data related to the delivery of spare parts, provisioning products, or related services.
- Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
- Ensure timely order processing and administration, including regular deadline monitoring in daily coordination with the materials management and shipping departments to guarantee on-time deliveries.
- Communicate regularly with customers regarding the status of their orders, coordinate any potential changes, and provide updates on delivery timelines.
- Monitor returns and handle complaints, ensuring customer satisfaction and resolution of issues.
- Collaborate with internal teams to improve processes and enhance customer experience.
- Maintain accurate records of customer interactions and transactions in the system.
To Be Successful In This Role, You Should Have
- Ideally, some initial professional experience in customer service within the aviation sector and/or wholesale.
- A passion for daily customer interaction and the ability to work independently.
- Strong practical English language skills, both written and spoken.
- Initial experience with SAP (preferably SAP HANA) or other ERP systems would be advantageous.
- Proficiency in the MS Office Suite, particularly Excel.
- Excellent organisational skills and attention to detail.
- Strong problem-solving abilities and a proactive approach to customer service.
What You Can Expect From Us
- Simply Health- Contribution towards the cost of individual medical care, including eye tests and glasses, chiropody, dental costs and health and well- being.
- Employee Assistance Programme- Mental Health and wellbeing support
- Bippit- Financial Advice
- Access to Boeing UKI Discount Program
- Increase in Vacation with length of service
Come and join the Boeing Family. Please send us your application documents, including your salary expectations and your earliest possible start date. Applicants with disabilities will be given priority consideration if they have the same qualifications and suitability. We look forward to your application exclusively through our online job board.
Boeing Distribution Services
www.BoeingDistribution.com
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Aviation and Aerospace Component Manufacturing
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Customer Support Specialist - fixed term employer: Boeing Distribution Services Inc.
Contact Detail:
Boeing Distribution Services Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - fixed term
✨Tip Number 1
Familiarise yourself with the aviation industry, especially in customer service roles. Understanding the specific challenges and needs of customers in this sector will help you stand out during interviews.
✨Tip Number 2
Brush up on your SAP skills, particularly if you have access to a demo version. Being able to demonstrate familiarity with ERP systems like SAP HANA can give you an edge over other candidates.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be interacting with international customers, being clear and concise is crucial for effective support.
✨Tip Number 4
Network with current or former employees of Boeing or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Support Specialist - fixed term
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially within the aviation sector. Emphasise any skills related to order management, customer interaction, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work independently. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office, particularly Excel, and any experience with SAP or ERP systems. These skills are crucial for the role and should be prominently featured.
Follow Application Instructions: Ensure you include your salary expectations and earliest possible start date as requested in the job description. This shows attention to detail and that you can follow instructions accurately.
How to prepare for a job interview at Boeing Distribution Services Inc.
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer interaction during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, especially in a challenging situation.
✨Familiarise Yourself with Aviation Terminology
Since the role is within the aviation industry, it’s beneficial to brush up on relevant terminology and concepts. This will not only show your interest in the field but also help you communicate effectively with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled difficult customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive approach to resolving problems.
✨Highlight Your Organisational Skills
Given the importance of managing orders and customer data in this role, be ready to talk about your organisational strategies. Mention any tools or methods you use to keep track of tasks and ensure timely follow-ups.