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- Tasks: Support customers in the aviation industry from order to payment, ensuring satisfaction.
- Company: Join Boeing Distribution, a leader in aviation services committed to exceptional customer support.
- Benefits: Enjoy health contributions, mental health support, financial advice, and increased vacation with service.
- Why this job: Be part of a dynamic team improving customer experiences in a reputable company.
- Qualifications: Ideal candidates have customer service experience, strong English skills, and proficiency in MS Office.
- Other info: Applicants with disabilities will receive priority consideration.
The predicted salary is between 28800 - 43200 £ per year.
Join our Performance & Execution Team at Boeing, where we are committed to delivering exceptional service in the aviation industry. We are currently seeking a Customer Support Specialist to enhance our team.
As a Customer Support Specialist, You Will:
- Provide internal customer support for the sale of consumables in the aviation industry.
- Manage an international customer base from order receipt through to payment, ensuring the fulfilment of agreed services.
- Coordinate responses to customer inquiries regarding spare parts requirements and facilitate the resolution of delivery issues.
- Oversee the collection and processing of supplier and customer data related to the delivery of spare parts, provisioning products, or related services.
- Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
- Ensure timely order processing and administration, including regular deadline monitoring in daily coordination with the materials management and shipping departments to guarantee on-time deliveries.
- Communicate regularly with customers regarding the status of their orders, coordinate any potential changes, and provide updates on delivery timelines.
- Monitor returns and handle complaints, ensuring customer satisfaction and resolution of issues.
- Collaborate with internal teams to improve processes and enhance customer experience.
- Maintain accurate records of customer interactions and transactions in the system.
To Be Successful In This Role, You Should Have:
- Ideally, some initial professional experience in customer service within the aviation sector and/or wholesale.
- A passion for daily customer interaction and the ability to work independently.
- Strong practical English language skills, both written and spoken.
- Initial experience with SAP (preferably SAP HANA) or other ERP systems would be advantageous.
- Proficiency in the MS Office Suite, particularly Excel.
- Excellent organisational skills and attention to detail.
- Strong problem-solving abilities and a proactive approach to customer service.
What You Can Expect From Us:
- Simply Health - Contribution towards the cost of individual medical care, including eye tests and glasses, chiropody, dental costs and health and well-being.
- Employee Assistance Programme - Mental Health and wellbeing support.
- Bippit - Financial Advice.
- Access to Boeing UKI Discount Program.
- Increase in Vacation with length of service.
Come and join the Boeing Family. Please send us your application documents, including your salary expectations and your earliest possible start date. Applicants with disabilities will be given priority consideration if they have the same qualifications and suitability. We look forward to your application exclusively through our online job board.
Customer Support Specialist employer: Boeing Distribution Services Inc.
Contact Detail:
Boeing Distribution Services Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with the aviation industry, especially in customer service roles. Understanding the specific challenges and needs of customers in this sector will help you stand out during interviews.
✨Tip Number 2
Brush up on your SAP skills, particularly if you have access to training resources. Being able to demonstrate familiarity with ERP systems like SAP HANA can give you a significant edge over other candidates.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be interacting with international customers, being clear and concise will be crucial in ensuring customer satisfaction.
✨Tip Number 4
Network with professionals in the aviation and customer service sectors. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Specialist at Boeing. Familiarise yourself with the aviation industry and the specific tasks mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, particularly within the aviation sector or wholesale. Emphasise your organisational skills, problem-solving abilities, and any experience with SAP or ERP systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer interaction and your proactive approach to service. Mention specific examples from your past experiences that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Follow Application Instructions: Ensure you include all required documents, such as your CV, cover letter, salary expectations, and earliest possible start date. Double-check that your application is submitted through the Boeing online job board as specified.
How to prepare for a job interview at Boeing Distribution Services Inc.
✨Research the Company
Before your interview, take some time to learn about Boeing and its role in the aviation industry. Understanding their values, mission, and recent developments will help you tailor your responses and show genuine interest.
✨Prepare for Customer Scenarios
As a Customer Support Specialist, you'll be dealing with various customer inquiries and issues. Prepare examples of how you've successfully handled customer complaints or resolved delivery problems in the past to demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. Be ready to discuss how you would keep customers informed about their orders and handle any changes or delays.
✨Highlight Your Organisational Skills
Given the importance of managing customer orders and data, be prepared to discuss your organisational strategies. Share specific tools or methods you use to stay organised and ensure timely order processing.
