Customer Support Specialist (Customer Support Management)

Responsibilities

• Represent Fixed Wing Supply Chain Management as the key interface between the Fixed Wing Programme and Supply Chain.
• This would include preparing for and attending key programme drumbeat meetings on behalf of Supply Chain Management and communicating priorities within the Supply Chain function.
• Communicate and coordinate tasks and activities across the Supply Chain function.
• This position interfaces with all SCM functional areas inclusive of Supplier Management and Procurement, Supply Chain Operations, Demand Forecasting and Asset Management.
• Oversee the TAF (Tasking Authorization Form, O&A) process for Supply Chain across both P8 (Level 3 TAFs) and E7 (Level 2 & 3 TAFs).
• Provide support to Supply Chain Project Managers across Fixed Wing programs including P8 and E7.
• Manage change to programme and contractual baselines as they relate to Supply Chain scope and requirements.
• Triage, impact assess and communicate these changes to across the all SCM teams.
• Responsible for managing overall SCM status, performance and critical issues within a project and functional management structure.
• Manages SCM performance, budget and risk and report across key programme/functional meetings.
• Oversee the generation of artefacts for the ESGP process on behalf of supply chain Coordinates the development and approval of SCM-related artefacts, including Supply Chain Architectures, Bills of Materials, Supply Chain Management Plans, Basis of Estimates for labour and travel, Key Performance Indicator development and other Schedules / CDRLs etc.
• Build and sustain positive relationships with internal and external stakeholders.
• Lead and capture project planning activities relating to SCM projects and the relevant resource for the projects.
• Operate in accordance with Supply Chain & Project Management Best Practices during the completion of all assigned work.
• This position offers the flexibility of hybrid working between the office and home, with the selected candidate expected to perform some work onsite at one of the designated locations.
• Basic Qualifications, Experience & Skills
• Minimum of 5+ years Supply Chain experience.
• Demonstrated experience working within dynamic global supply chains.
• SQEP across multiple Supply Chain domains (Asset Management, Warehouse & Distribution, Supplier Management, Demand Forecasting) Experience in executing acquisition or sustainment projects within MRO industry Dynamic, innovative and self-motivated individual.
• Excellent verbal and written communication skills.
• Outcome focused and demonstrates strong values-based leadership.
• Demonstrable experience at motivating team members to overcome challenging milestones.
• Active or ability to obtain UK security clearance for which the UK Government requires UK residency
• Preferred Qualifications and Experience
• University degree in a relevant subject.
• Actively working to or qualified in any of PMI; AMP; PRINCE2; CIPS Experience supporting proposal preparation for UK government contracts Experience working within a matrix organisation (desirable This position requires the ability to acquire a UK security Clearance for which the UK Government requires UK residency.
• The successful candidate will hold, or have the ability to acquire, Security Clearance (SC). All information will be checked and verified.
• Work Authorization
• This requisition is for a locally hired position in the UK.
• Candidates must have current legal authorisation to work immediately in the United Kingdom.
• Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants.
• Benefits and pay are determined at the local level and are not part of Boeing U. S. based payroll.
• Employer will not sponsor applicants for employment visa status.
• Relocation assistance is not a negotiable benefit for this position.
• Candidates must live in the immediate area or relocate at their own expense.
• Language Requirements: Not Applicable.
• Education: Not Applicable.
• Relocation: Relocation assistance is not a negotiable benefit for this position.
• Security Clearance: This position requires the ability to obtain United Kingdom Security Check.
• Visa Sponsorship: Employer will not sponsor applicants for employment visa status.
• Contingent Upon Award Program This position is not contingent upon program award.
• Shift: Not a Shift Worker (United Kingdom).

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