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For Companies At a Glance
- Tasks: Provide expert technical support and excellent customer service in veterinary nursing.
- Company: Join Boehringer Ingelheim, a leading company improving lives since 1885.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a diverse team making a real impact on animal health.
- Qualifications: Must have a Veterinary Nursing Qualification and experience in species practice.
- Other info: This role is based in Bracknell, requiring two days a week in the office.
The predicted salary is between 30000 - 42000 £ per year.
THE POSITION
Employment type – 12 months FTC
As a Veterinary Nurse Adviser within our Animal Health Commercial Excellence team, you will actively support AH business objectives in the UK and Ireland through the provision of expert technical advisory support on all aspects of the use, efficacy and safety of species products to customers, distributors, and other external stakeholders. You will ensure compliance with pharmacovigilance requirements and contribute to the provision of best in class customer experience, aligned with the AH sales, marketing, technical and commercial teams.
This is a Head Office based role, requiring two days per week in Bracknell.
TASK & RESPONSIBILITES
• To provide excellent customer service through the provision of accurate and informed responses to technical enquiries by customers.
• To support the effective management and resolution of customer complaints.
• Support the provision of a flea advice service for both pet owners and veterinary professionals.
• To support the investigation and reporting of product-related complaints and suspected adverse reactions (SARs/SLEEs). Ensure complete and thorough follow-up with the reporter to explore and resolve issues.
• To provide accurate and informed responses to commercial and marketing enquiries by customers, ensuring all administrative responsibilities associated with enquiry resolution are performed.
• To manage additional responsibilities and projects associated with the role, in collaboration with other stakeholders.
REQUIREMENTS
• Veterinary Nursing Qualification
• Previous experience in species practice
• A high level of product, technical and disease area knowledge
• Strong planning and prioritisation skills
• Process-oriented
• Excellent communication and interpersonal skills
• Analytical and detail oriented
• Ability to problem solve and make decisions within boundaries of responsibility
• Ability to adapt and be flexible in an ever-evolving environment
• Confident IT user, including Microsoft Office
WHY THIS IS A GREAT PLACE TO WORK
Boehringer Ingelheim has been recognised as a Top Employer in the UK. Being certified as a Top Employer confirms our dedication to a better world of work, delivered through excellent HR policies and people practices. To learn more visit: https://www.boehringer-ingelheim.co.uk/careers/uk-careers/why-great-place-work
Our Company
At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective. Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.
Why Boehringer Ingelheim?
With us, you can grow, collaborate, innovate and improve lives.
We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth.
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities.
Want to learn more? Visit https://www.boehringer-ingelheim.com
Vet Nurse Advisor employer: Boehringer Ingelheim
Contact Detail:
Boehringer Ingelheim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vet Nurse Advisor
✨Tip Number 1
Familiarize yourself with the latest veterinary products and their efficacy. This knowledge will not only help you answer technical inquiries confidently but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Practice your communication skills, especially in explaining complex technical information in a simple way. This is crucial for providing excellent customer service and ensuring that both pet owners and veterinary professionals understand your advice.
✨Tip Number 3
Network with other veterinary professionals and join relevant online forums or groups. Building relationships in the industry can provide you with insights and tips that may give you an edge during the interview process.
✨Tip Number 4
Be prepared to discuss real-life scenarios where you've successfully resolved customer complaints or provided exceptional service. Having specific examples ready will showcase your problem-solving abilities and customer-oriented mindset.
We think you need these skills to ace Vet Nurse Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Vet Nurse Advisor position. Understand the key responsibilities and requirements, especially the need for a Veterinary Nursing Qualification and experience in species practice.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job description. Emphasize your customer service abilities, technical knowledge, and any previous roles that involved problem-solving and communication.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for animal health and your understanding of the role. Mention specific experiences that demonstrate your ability to provide excellent customer service and manage technical inquiries.
Highlight Relevant Skills: In your application, make sure to emphasize your strong planning and prioritization skills, as well as your analytical and detail-oriented nature. These are crucial for managing customer complaints and providing informed responses.
How to prepare for a job interview at Boehringer Ingelheim
✨Show Your Veterinary Knowledge
Make sure to highlight your veterinary nursing qualification and any relevant experience in species practice. Be prepared to discuss specific cases or scenarios where you provided technical advice or resolved customer inquiries.
✨Demonstrate Excellent Communication Skills
Since the role requires strong communication and interpersonal skills, practice articulating your thoughts clearly. Use examples from your past experiences where you successfully managed customer complaints or provided exceptional service.
✨Be Process-Oriented
The job emphasizes a process-oriented approach. Prepare to discuss how you prioritize tasks and manage multiple responsibilities. Share examples of how you've effectively handled projects or resolved issues in a structured manner.
✨Adaptability is Key
Given the ever-evolving environment mentioned in the job description, be ready to talk about times when you had to adapt quickly to changes. Highlight your flexibility and problem-solving skills in dynamic situations.
