GFE Operations Manager in London

THE POSITION
The GFE Operations Manager is responsible for leading the strategic and operational management of office facilities across the UK and Ireland. This role ensures a safe, efficient, and compliant working environment while managing supplier relationships, budgets, and service contracts. Acting as a key liaison for internal and external stakeholders, the Operations Manager supports country-level initiatives, deputises for the Head of GFE, and drives continuous improvement in administrative and facility operations.

TASKS & RESPONSIBILITIES
Facility & Property Management:

Oversee all aspects of office facilities, ensuring maintenance and operational readiness.

Manage landlord relationships, contracts, and performance against KPIs.

Oversee service contracts for cleaning, maintenance, and company vehicle fleet.

Act as Lead Incident Responder and SPOC for evacuation procedures in collaboration with EHS teams.

Supplier & Budget Management:

Manage relationships with key suppliers (e.g., shipping, furniture, stationery).

Oversee budgets for operational services and contracts, including travel and promotional items.

Operational & Administrative Leadership:

Manage workflows for contracted workforce/services.

Oversee new employee inductions and maintain company contact lists.

Plan and execute company events and internal social activities.

Ensure compliance with health and safety policies and risk assessments.

Leadership & Strategic Support:

Deputise for the Head of Global Facilities and Engineering when required.

Support facilities initiatives across UK and Ireland offices.

REQUIREMENTS
Education:

GCSE level (or equivalent) including English and Maths.

Qualification in Facilities Management or 5+ years of relevant experience.

Skills & Experience:

Proven experience in senior office or facilities management roles.

IOSH certification (or willingness to obtain).

Strong leadership and team management skills.

Excellent communication, negotiation, and relationship management abilities.

Proficiency in budget management and contract negotiation.

Experience with real estate portfolio management and facility management software (desirable).

Ability to act decisively and maintain composure during incidents and emergencies.

Job Impact
This role directly influences operational continuity, workplace safety, and employee experience across multiple UK and Ireland offices. It manages significant operational budgets, oversees cross-functional teams, and plays a critical role in strategic decision-making and incident response, ensuring compliance and service excellence.

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