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- Tasks: Lead and inspire the Commercial Excellence team to drive growth and enhance customer experience.
- Company: Join a leading Animal Health company focused on innovation and collaboration.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Why this job: Make a real impact in transforming commercial strategies and customer engagement.
- Qualifications: Proven leadership skills and deep understanding of commercial processes required.
- Other info: Be part of a high-visibility role with excellent career advancement potential.
The predicted salary is between 72000 - 108000 Ā£ per year.
We are seeking an inspirational and strategically minded Head of Commercial Excellence to elevate the performance of our UK & Ireland Animal Health (AH) business. As a pivotal member of the Animal Health Leadership Team (AHLT), you will shape commercial strategy, drive organisational effectiveness, and enable teams to deliver above market growth. You will lead the full Commercial Excellence functionāspanning data & insights, digital excellence, sales force effectiveness, pricing & rebate management, CRM and trainingāensuring our capabilities, platforms and people continue to advance at pace. This is an influential, high visibility leadership role at the heart of transforming customer experience and commercial impact across the organisation.
TASKS & RESPONSIBILITIES
- Strategic & Cross Functional Leadership
- Act as a key contributor to AHLT, influencing strategic decisions and embedding a culture of cross functional collaboration.
- Partner with UK species teams and global Commercial Excellence groups to prioritise CE initiatives that enhance capabilities, processes and insight generation.
- Ensure UKIE financial performance is delivered within agreed operational budgets while driving sustainable growth.
- Commercial Policy, Pricing & Rebate Excellence
- Lead and coach the pricing and rebate team to apply commercial frameworks that optimise value creation.
- Oversee annual commercial policy reviews, ensuring compliance with legislation, data protection and industry codes.
- Embed best practices informed by deep market and internal performance insight.
- Sales Force Effectiveness & Key Account Management
- Direct and develop SFE & Digital leadership to embed high standards in sales excellence and strategic account management.
- Own the sales and key account training curriculum, including online/offline customer engagement fundamentals.
- Ensure segmentation, targeting, incentive schemes and reporting frameworks drive motivation, clarity and performance.
- Data, Insights & Analytics Leadership
- Coach and guide the Data & Insights team to foster a truly insights led decision making culture.
- Oversee delivery of critical reporting across customer analytics, pricing, field force performance, competitive intelligence, brand monitoring and more.
- Govern data quality, validation, security and best practice use across the organisation.
- Digital Excellence
- Champion digital transformation and the development of high quality, customer centric digital channels.
- Promote multi channel customer engagement approaches aligned to evolving business needs.
- Ensure digital is fully leveraged as a driver of value, efficiency and customer experience.
- CRM and Platform Strategy
- Provide direction to the Head of Data & Platforms to maintain and evolve the AH CRM ecosystem.
- Combine strategic and technical acumen to ensure platforms enhance customer experience and business integration.
- Lead assessment and implementation of system enhancements alongside AHLT colleagues.
- People Leadership
- Lead, coach and develop a high performing Commercial Excellence team across the UK & Ireland.
- Foster a collaborative, cross-functional culture and ensure robust succession planning and talent development.
- Champion adherence to SOPs, regulatory frameworks and compliance requirements.
REQUIREMENTS
- Essential Experience & Expertise
- Deep understanding of commercial processes including sales, marketing, negotiation and key account management.
- Proven leadership capability with the ability to inspire, set direction and influence across all organisational levels.
- Track record in people leadership, including coaching, recruitment and talent development.
- Strong business analysis and strategic planning skills with experience evaluating internal and external market environments.
- Expertise in financial forecasting, costācentre planning and commercial performance optimisation.
- Skilled in digital marketing and multiāchannel engagement strategies.
- Demonstrated experience partnering with IT and commercial stakeholders to deliver data and digital programmes.
- Desirable Attributes
- Ability to lead through influence in matrix or global organisational structures.
- Strong stakeholder management skills and comfort working with complex internal and external networks.
- Analytical mindset with the ability to transform data into actionable insight and strategic direction.
- Strong working knowledge of NOAH/VMD regulations and legal frameworks governing animal health product promotion.
Job Impact
- Lead, govern and transform the end-to-end customer experience, acting as the voice of the customer across all leadership forums.
- Drive organisational adoption of Commercial Excellence principles, ensuring sustained commercial performance and customerāfocused decision making.
- Oversee rebate and discount schemes, ensuring strategic optimisation and compliance.
- Manage an operational expenditure budget, ensuring ROI and value creation.
- Enable the organisation to deliver exceptional commercial execution todayāand build the capabilities needed for tomorrow.
Head of Commercial Excellence in Douglas employer: Boehringer Ingelheim GmbH
Contact Detail:
Boehringer Ingelheim GmbH Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Head of Commercial Excellence in Douglas
āØTip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. We all know that sometimes itās not just what you know, but who you know that can help you land that dream role.
āØTip Number 2
Prepare for interviews by researching the company and its culture. We want to show that weāre not just a good fit for the role, but also for the team. Tailor your answers to reflect their values and goals.
āØTip Number 3
Practice makes perfect! Do mock interviews with friends or mentors. We canāt stress enough how important it is to articulate our thoughts clearly and confidently when it counts.
āØTip Number 4
Donāt forget to follow up after interviews! A simple thank-you email can go a long way. It shows our enthusiasm for the position and keeps us on their radar. Plus, itās a great chance to reiterate why weāre the best fit!
We think you need these skills to ace Head of Commercial Excellence in Douglas
Some tips for your application š«”
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in commercial processes and leadership. We want to see how your skills align with the role of Head of Commercial Excellence, so donāt hold back on showcasing your relevant achievements!
Showcase Your Strategic Mindset: In your written application, emphasise your ability to influence strategic decisions and drive organisational effectiveness. Use examples that demonstrate your analytical mindset and how you've transformed data into actionable insights in previous roles.
Highlight People Leadership Skills: Weāre looking for someone who can lead and develop a high-performing team. Make sure to include any experiences where youāve coached or mentored others, as well as how youāve fostered a collaborative culture in your past positions.
Apply Through Our Website: Donāt forget to submit your application through our website! Itās the best way for us to receive your details and ensures youāre considered for this exciting opportunity. We canāt wait to see what you bring to the table!
How to prepare for a job interview at Boehringer Ingelheim GmbH
āØKnow Your Commercial Excellence Inside Out
Make sure you have a solid grasp of commercial processes, especially in sales, marketing, and key account management. Brush up on the latest trends in digital marketing and multi-channel engagement strategies, as these will be crucial for the role.
āØShowcase Your Leadership Skills
Prepare to discuss your leadership style and provide examples of how you've inspired teams in the past. Highlight your experience in coaching and talent development, as well as how you've influenced strategic decisions across different organisational levels.
āØBe Data-Driven
Since this role involves a lot of data and insights, come ready to talk about how you've used data to drive decision-making in previous roles. Be prepared to share specific examples of how you've transformed data into actionable insights that led to improved commercial performance.
āØUnderstand the Regulatory Landscape
Familiarise yourself with NOAH/VMD regulations and legal frameworks governing animal health product promotion. Being able to discuss compliance and best practices will show that youāre not just focused on growth but also on doing things the right way.
