At a Glance
- Tasks: Empower educators and learners through immersive soft skills training using VR and AI.
- Company: Join Bodyswaps, an award-winning startup transforming education with cutting-edge technology.
- Benefits: Competitive salary, generous leave, learning budget, and flexible working options.
- Other info: Collaborative culture with opportunities for professional growth and fun team activities.
- Why this job: Make a real impact in the future of work while growing your career in a dynamic environment.
- Qualifications: Experience in account management and a passion for customer success.
The predicted salary is between 39000 - 52000 £ per year.
About Us
Our vision is simple: empower people by giving them access to essential soft skills. Bodyswaps is an award-winning immersive education platform (B2B SaaS) leveraging Virtual Reality (VR), Artificial Intelligence (AI) and Behavioral Science to deliver effective and scalable soft skills training. We've worked with leading organisations such as Yale University, Ohio State University, NHS and the UN Refugee Agency on topics like leadership, communication and interview skills. Unlocking people's full potential.
About the Role
If you're ambitious, thrive in a fast-paced environment, and want your work to truly matter, this is your chance to make a measurable difference. At Bodyswaps, you'll empower educators and learners to build the skills, confidence, and resilience they need to succeed. We're a mission-driven startup with global ambitions, fusing VR, AI, and behavioural science to prepare people for the future of work. You'll join a high-performing global team, where you'll have the autonomy and ownership to drive growth and achieve our dual-mission:
- Protect renewals across our 100+ accounts in the region.
- Drive cross-sell expansion into new faculties within the higher education institutions we already serve, unlocking significant growth.
Your work will position Bodyswaps as the world's leading soft skills training solution while collaborating with a team pushing the boundaries of VR and AI technology. This is a hybrid role, with 2-3 days onsite. Our offices are in Shoreditch, London.
Key Responsibilities
- Onboarding & Implementation
- Facilitate engaging demos, training sessions, and on-site workshops to drive rapid adoption.
- Design success plans with clear objectives and KPIs for each customer.
- Scope and manage solution rollout projects.
- Build support resources and playbooks for a best-in-class user journey.
- Account Management & Expansion
- Manage a portfolio of enterprise customers across Higher Education and Healthcare, focusing on high-value and high-opportunity accounts.
- Be the trusted advisor and main point of contact, ensuring consistent, exceptional customer experiences.
- Monitor analytics and adoption, run regular business reviews, and provide actionable recommendations.
- Proactively identify, pursue, and close upsell and cross-sell opportunities, especially multi-faculty expansions in universities.
- Collaborate closely with Sales to move warm opportunities quickly to close.
- Develop customer advocates, case studies, and marketing opportunities.
- Team
- Support our CSMs across North America and the UK in managing accounts.
- Take ownership of renewals, upsell and cross-sells across the Customer Success function.
What you will learn:
- A culture of experimentation.
- Immersive learning (XR/VR/AI) and soft skills training.
- Commercial customer success and account management best practice.
Requirements
Must-haves include:
- Experience managing commercial accounts and delivering measurable results.
- Confident with tools such as HubSpot, and comfortable using AI-powered platforms (e.g., Large Language Models like ChatGPT) alongside Notion and Gong.
- Proven commercial and negotiation skills.
Major plus includes:
- Experience in a start-up or fast-paced growth environment.
- Track record of exceeding targets, whether in your career, studies, or sports.
- Experience with Edtech and an understanding of the Education sector.
Who You Are
- Exceptional communicator who can build trust at senior stakeholder level.
- Entrepreneurial and proactive - you make things happen.
- Highly organised, resilient, and able to manage multiple projects at pace.
- Customer-focused, solutions-oriented, with a 'do whatever it takes' mindset.
- Collaborative team player who supports collective success.
Compensation, Culture & Benefits
- Competitive salary (£45,000 - £50,000 base + commissions).
- 25 days' annual leave + bank holidays (+ 1 additional day of annual leave per year of completed service. Up to 5 days additional).
- £500 Annual learning and development budget to support your career growth (e.g. courses, conferences, workshops).
- Enhanced parental leave.
- 1 day volunteering leave per year.
- Workplace pension - increasing employer contributions after 2 years and 4 years of employment at Bodyswaps.
- Paid sabbaticals (once you reach 5 years at Bodyswaps).
- Working in one of the industry's hottest startups, with the opportunity for professional growth and development.
- Flexible working environment - we're outcome-focused. This includes a Working Abroad policy that supports short-term work abroad periods.
- Fun and supportive culture - we firmly believe in fostering a positive work environment, which means having fun as a team while challenging ourselves. We bring the whole team together for quarterly team days and bi-annual off-site trips.
Customer Success Manager in London employer: Bodyswaps
Bodyswaps is an exceptional employer located in the vibrant area of Shoreditch, London, where innovation meets creativity. Our work culture fosters collaboration and encourages continuous learning, providing employees with ample opportunities for professional growth within a cutting-edge R&D environment. Join us to be part of a team that is not only shaping the future of AI and immersive technology but also making a meaningful impact on soft-skills training.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Get to know the company inside out! Research Bodyswaps, their mission, and their products. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer success. Think about how you can demonstrate your experience in managing accounts and driving growth.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about empowering people and making a difference in their lives.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success and account management. We love seeing how your past roles have prepared you to drive growth and support our mission at Bodyswaps.
Be Authentic:Don’t be afraid to show your personality! We’re looking for someone who’s not just qualified but also a great fit for our fun and supportive culture. Let us know what makes you unique!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bodyswaps
✨Know Your Stuff
Before the interview, dive deep into Bodyswaps' mission and values. Familiarise yourself with their use of VR, AI, and behavioural science in soft skills training. This will not only show your genuine interest but also help you connect your experience to their goals.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've successfully managed accounts or driven growth. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting measurable results that align with the role's responsibilities.
✨Ask Insightful Questions
Come prepared with thoughtful questions about the company's future plans, especially regarding their expansion in higher education. This demonstrates your strategic thinking and shows that you're serious about contributing to their mission.
✨Emphasise Collaboration
Bodyswaps values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share examples of how you've supported colleagues or contributed to team success, showcasing your ability to thrive in a fast-paced environment.
