At a Glance
- Tasks: Empower educators and learners through immersive soft skills training using VR and AI.
- Company: Join an award-winning startup transforming education with cutting-edge technology.
- Benefits: Competitive salary, generous leave, learning budget, and flexible working options.
- Other info: Dynamic team culture with opportunities for professional growth and fun team events.
- Why this job: Make a real impact in the future of work while growing your career.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 45000 - 50000 £ per year.
Our vision is simple: empower people by giving them access to essential soft skills. Bodyswaps® is an award-winning immersive education platform (B2B SaaS) leveraging Virtual Reality (VR), Artificial Intelligence (AI) and Behavioral Science to deliver effective and scalable soft skills training. We’ve worked with leading organisations such as Yale University, Ohio State University, NHS and the UN Refugee Agency on topics like leadership, communication and interview skills.
About the Role
If you’re ambitious, thrive in a fast-paced environment, and want your work to truly matter, this is your chance to make a measurable difference. At Bodyswaps, you’ll empower educators and learners to build the skills, confidence, and resilience they need to succeed. You’ll join a high-performing global team, where you’ll have the autonomy and ownership to drive growth and achieve our dual-mission:
- Protect renewals across our 100+ accounts in the region.
- Drive cross-sell expansion into new faculties within the higher education institutions we already serve, unlocking significant growth.
Your work will position Bodyswaps as the world’s leading soft skills training solution while collaborating with a team pushing the boundaries of VR and AI technology. This is a hybrid role, with 2-3 days onsite. Our offices are in Shoreditch, London.
Key Responsibilities
- Onboarding & Implementation
- Facilitate engaging demos, training sessions, and on-site workshops to drive rapid adoption.
- Design success plans with clear objectives and KPIs for each customer.
- Scope and manage solution rollout projects.
- Build support resources and playbooks for a best-in-class user journey.
- Account Management & Expansion
- Manage a portfolio of enterprise customers across Higher Education and Healthcare, focusing on high-value and high-opportunity accounts.
- Be the trusted advisor and main point of contact, ensuring consistent, exceptional customer experiences.
- Monitor analytics and adoption, run regular business reviews, and provide actionable recommendations.
- Proactively identify, pursue, and close upsell and cross-sell opportunities.
- Collaborate closely with Sales to move warm opportunities quickly to close.
- Develop customer advocates, case studies, and marketing opportunities.
- Team Support
- Support our CSMs across North America and the UK in managing accounts.
- Take ownership of renewals, upsell and cross-sells across the Customer Success function.
What you will learn:
- A culture of experimentation
- Immersive learning (XR/VR/AI) and soft skills training.
- Commercial customer success and account management best practice.
Requirements
Must-haves include:
- Experience managing commercial accounts and delivering measurable results.
- Confident with tools such as HubSpot, and comfortable using AI-powered platforms (e.g., Large Language Models like ChatGPT) alongside Notion and Gong.
- Proven commercial and negotiation skills.
Major plus includes:
- Experience in a start-up or fast-paced growth environment.
- Track record of exceeding targets, whether in your career, studies, or sports.
- Experience with Edtech and an understanding of the Education sector.
Who You Are
- Exceptional communicator who can build trust at senior stakeholder level.
- Entrepreneurial and proactive – you make things happen.
- Highly organised, resilient, and able to manage multiple projects at pace.
- Customer-focused, solutions-oriented, with a “do whatever it takes” mindset.
- Collaborative team player who supports collective success.
Compensation, Culture & Benefits
- Competitive salary (£45,000 - £50,000 base + commissions).
- 25 days’ annual leave + bank holidays (+ 1 additional day of annual leave per year of completed service. Up to 5 days additional).
- £500 Annual learning and development budget to support your career growth (e.g. courses, conferences, workshops).
- Enhanced parental leave
- 1 day volunteering leave per year
- Workplace pension - increasing employer contributions after 2 years and 4 years of employment at Bodyswaps.
- Paid sabbaticals (once you reach 5 years at Bodyswaps)
- Working in one of the industry’s hottest startups, with the opportunity for professional growth and development
- Flexible working environment - we’re outcome-focused.
- This includes a Working Abroad policy that supports short-term work abroad periods.
- Fun and supportive culture - we firmly believe in fostering a positive work environment, which means having fun as a team while challenging ourselves.
- We bring the whole team together for quarterly team days and bi-annual off-site trips.
Customer Success Manager employer: Bodyswaps
Bodyswaps is an exceptional employer that champions a culture of innovation and collaboration, providing employees with the opportunity to make a meaningful impact in the realm of soft skills training. Located in the vibrant area of Shoreditch, London, we offer a flexible working environment, competitive salary, and generous benefits including a substantial learning and development budget, enhanced parental leave, and the chance for paid sabbaticals. Join our mission-driven team and unlock your potential while contributing to a company that values growth, creativity, and a supportive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your achievements and projects. This is especially important for roles like Customer Success Manager where demonstrating your impact can set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer success. Use role-playing techniques to simulate real-life situations. This will help you feel more confident and ready to impress during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to empower people with essential soft skills.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for soft skills training and our mission shine through. We want to see how you connect with what we do at Bodyswaps and why you’re excited about the role.
Tailor Your Experience:Make sure to highlight your relevant experience in managing commercial accounts and delivering results. Use specific examples that demonstrate your skills and how they align with the responsibilities of the Customer Success Manager role.
Be Authentic:We love genuine personalities! Don’t be afraid to let your unique voice come through in your application. Share your story and what makes you a great fit for our team and culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Bodyswaps
✨Know Your Stuff
Before the interview, dive deep into Bodyswaps® and its mission. Familiarise yourself with their use of VR, AI, and behavioural science in soft skills training. Being able to discuss how these technologies impact education will show your genuine interest and understanding of the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed commercial accounts or driven measurable results. Highlight any experience you have with tools like HubSpot or AI-powered platforms, as this will resonate well with the team at Bodyswaps®.
✨Be a Problem Solver
During the interview, be ready to discuss how you would approach onboarding and implementation for new customers. Think about potential challenges and how you would design success plans with clear objectives and KPIs. This will demonstrate your proactive mindset and customer-focused approach.
✨Engage and Connect
Remember, communication is key! Practice articulating your thoughts clearly and confidently. Engage with your interviewers by asking insightful questions about their current projects or challenges. This not only shows your enthusiasm but also helps build rapport with the team.
