At a Glance
- Tasks: Manage customer communications and ensure smooth operations in the Bodyshop.
- Company: Join Snows Group, a leading automotive retailer with a focus on outstanding service.
- Benefits: Competitive salary, bonus scheme, 30 days holiday, and employee discounts.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong admin skills, attention to detail, and a passion for customer service.
The predicted salary is between 34000 - 34000 £ per year.
- Location
- Southampton
- Region
- Hampshire
- Category
- Accident & Repair Centre - Southampton (SARC)
- (Bodyshop)
- Vacancy Type
- Permanent/Full Time
- Salary
- £34,000 OTE Competitive Salary (uncapped)
- Job Summary
- The Driving Spirit
Snows Group is an AM Top 50 automotive retailer covering 18 Brands at 52 franchises.
Based in the south and south-west of England the business differentiates itself from its customers by delivering outstanding customer service for its customers and manufacturer partners.
- We are on the lookout for a
- Bodyshop Administrator to join our successful and busy
- Snows Accident Repair Centre based in
Southampton .
Your day
As the Bodyshop Administrator you will ensure that all the correct information passes between the workshop and the customer, always delivering excellent customer service.
Your day will include
- Contact Management
- Answering inbound telephone calls and transferring the inbound calls to the relevant persons.
- Taking messages where necessary ensuring the message gets passed on to the relevant person in dealership for action.
- Taking bodyshop bookings where necessary.
- Responding to email enquiries referencing body repair bookings.
- Making outbound telephone calls as required.
- Managing Bodyshop Compliance & Manufacturer Systems
- Service Admin
- Processing all the invoicing for the accident repair centre.
- Managing Audatex Resends ensuring the relevant information is inputted.
- Booking all the vehicles in and out of the accident repair centre.
- Preparing job cards for each job that comes in.
- Managing and organise the movement of the drivers to ensure the smooth pick-up and delivery of vehicles.
- Managing the booking diary for deliveries/collections.
- Liaising with Insurance Companies to ensure the correct information is obtained.
- Authorising purchasing invoices to ensure the accident repair centre runs smoothly.
- Manufacturer/Accreditation Support – liaising with external suppliers to ensure the correct paperwork is obtained.
- Organising employee training to ensure that the relevant training and qualifications are valid.
- Administering the payments, transfers, and cash reconciliations in a timely manner.
- Courtesy Car Fleet Management – ensuring the distribution of courtesy cars to the customers.
Have you got what it takes?
- PC, Microsoft, and web literate.
- Able to plan, organise self and meet agreed work deadlines.
- Attention to detail and maintains good, accurate quality of work.
- Delivers a result and makes things happen.
- Delivers excellent customer service.
- Experience of providing administration support.
What is in it for you?
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc.
Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant – tool box insurance
Hours of work
Monday to Friday 08:00 – 17:00 (with half an hour for lunch)
Please be aware this advert will remain open until the vacancy has been filled.
Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Due to the volume of applications, only shortlisted applicants will be contacted.
If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
** Important Consent Note **
By clicking the “Submit Application” button, you are expressly giving your consent for us to retain and share your CV within Snows.
This is for the purpose that other roles within the Group may be suitable for you.
As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you.
Snows will not use your details for any other purpose or share your details with any third parties outside of the Group.
If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.
Thank you for applying to Snows.
Snows Motor Group iRecruit in Southampton employer: Bodyshop Administrator
Snows Group is an exceptional employer, offering a dynamic work environment in the heart of Southampton. With a strong focus on employee development, competitive salaries, and a comprehensive benefits package including generous holiday entitlement and a contributory pension scheme, Snows fosters a culture of support and growth. Join us to be part of a team that values outstanding customer service and provides opportunities for meaningful career advancement.
