Clinic Manager & Senior MSK Physiotherapist in Farnham

As a team, we believe everyone deserves to live a life, and do what they love free from pain, injury and discomfort. That’s why we provide people with a place to turn to when their body isn’t working at its best.

As one of the UK’s fastest growing providers of private physiotherapy services, Bodyset has a clear aim: to become the first nationally recognisable high street physiotherapy brand, known for consistently high levels of service and inspiring spaces. Headquartered on the world-renowned Harley Street, Bodyset is a buzzing network of 30+ sites and growing, predominantly in London, but also West Berkshire, Surrey, North Lincolnshire, Buckinghamshire, Bristol, Berkshire, Cambridgeshire, Essex, Sussex, Hertfordshire and Oxfordshire. With gym-based clinics located in well-known fitness chains including Bannatynes, Gymbox, Milo & The Bull, UNIT and Fitness First.

Reporting to the Regional Lead, you will be an integral part of the Clinical Management Team at Bodyset and will be expected to act as an ambassador for the Company, with accountability for the daily operations and service delivery for your clinic, ensuring quality outcomes and financial performance. As a Senior Physiotherapist, you are also expected to provide the very highest standard of care to a self-pay and private medical insured patient caseload, by consistently delivering against our well-established and evidence-based clinical pathways from initial triage to discharge. You will drive team performance and productivity through the direct line management of practitioners and support staff, as well as maintaining standards locally in line with company objectives.

CLINICAL MANAGEMENT

• Maintain a clinical case load (approx. 85-90%)
• Responsible for clinic performance and optimisation
• Increase revenue by engaging in service channels, partnerships and networking
• Be accountable for the team’s compliance with all Bodyset policies, procedures, guidelines and regulations, ensuring that the clinic is prepared for audit 365 days a year
• Strive to continually improve clinic standards
• Being first point of contact for clinical complaints or issues
• Ensure product delivery and customer experience is consistent
• Ensure adherence to health and safety regulations locally
• Ensure all technical equipment is fully maintained and operational
• Monitoring stock usage and levels, ensuring site(s) are well supplied at all times
• Act in a professional advisory role to site(s) staff providing supervision and guidance, monitoring and evaluating their performance on a continuing basis
• Proficiency in managing budgets

COMMERCIAL & TEAM MANAGEMENT: (approx 10-15%)

• Oversee team day-to-day operations
• Manage day-to-day team performance in line with company KPIs with regular 1-1s and performance reviews
• Report back to Head of Clinical Operations / Management team on performance trends
• Evaluate and improve local operations and financial performance
• Oversee inductions & training of new employees locally where required
• Identify local marketing, consultant or relationship opportunities via our Partnership Program to drive new clients and financial performance and new client referrals

ESSENTIAL SKILLS

• BSc (Hons) Physiotherapy degree (minimum)
• Full registration with the Health and Care Professions Council and Chartered Society of Physiotherapy
• Ability to work autonomously, while delivering against Bodyset’s clinical pathways
• Evidence of your continued professional development
• Previous managerial experience or similar
• Excellent organisational and time management skills
• Excellent verbal communication and interpersonal skills
• Excellent written English skills
• Able to effectively use Microsoft Word, Excel, and PowerPoint

DESIRABLE SKILLS/QUALIFICATIONS

• Previous evidence of generating new business and your own client caseload
• Previous experience of practicing in the private healthcare sector
• 3+ years relevant post-graduate clinical experience