At a Glance
- Tasks: Deliver outstanding customer service and manage orders through various platforms.
- Company: Join a friendly team at Fitness Superstore with great growth potential.
- Benefits: Earn £27,000 plus bonuses, enjoy 29 days holiday, and free on-site parking.
- Other info: Flexible working hours with opportunities for career advancement.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 12 months of customer service experience and strong communication skills required.
The predicted salary is between 27000 - 28400 € per year.
We have an opportunity available due to an internal promotion with our Head Office Customer Services Team. The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Join us as a Customer Services Advisor earning a salary of £27,000 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.
What we are also offering the Customer Service Advisor:
- Bonus
- Pension scheme
- 37.5 hours per week but get paid for 40! Enjoy a full paid 30-minute lunch break each day
- Generous staff discount (following probation)
- 29 days holiday per year (including bank holidays)
- Free on-site car parking
- Personal use of in-store equipment after hours
- Full on the job training
- Free tea & coffee
- Working within a small friendly team
A Customer Service Advisor at Fitness Superstore will:
- Provide Excellent Customer Service: Deliver outstanding service to both internal and external customers, always ensuring a positive experience.
- Handle Inbound and Outbound Calls: Manage inbound calls and proactively make outbound calls to customers, offering updates and support regarding their order status.
- Order Processing: Efficiently process customer orders working alongside our fraud checks.
- Coordinate with 3rd Party Companies: Liaise with third-party service providers to ensure smooth order fulfilment and service delivery.
- Customer Support: Answer customer enquiries via phone, email, and live chat using Zendesk, offering support and information about their orders, products, and services.
- Carrier Reports & Claims: React promptly to carrier reports, investigate delivery issues, and process carrier claims for lost or damaged items.
- Achieving Delivery Goals: Work towards company deadlines to ensure timely next-day deliveries, addressing any potential delays and finding resolutions where necessary.
- Warehouse Collaboration: Collaborate with the warehouse team to ensure smooth order fulfilment and resolve any shipping-related concerns.
- Platform Management: Use various portals such as Amazon, eBay, PayPal, and Klarna to manage orders, process payments, and provide customer support through these platforms.
- Complaint Resolution: Address and resolve customer complaints effectively, ensuring a positive outcome for the customer while maintaining company standards.
Working 37.5 hours per week Monday to Friday (either 08:00 - 16:00, 09:00 - 17:00 or 10:00 - 18:00). Weekends on a shift basis (1 in 3). However, due to the needs of the business this may change to either a 1 in 2 basis or a 1 in 4 basis therefore, allowing time with your family and friends. Weekend hours would be Saturday 09:00 - 17:00, Sunday 11:00 - 14:00.
The successful Customer Service Advisor will have:
- At least 12 months experience within a customer service office-based environment.
- Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone.
- The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously.
- The ability to be a team player.
- Excellent attention to detail.
- Computer literate skills including Excel, Word, and Outlook.
- Strong communication skills, both written and verbal, with a professional and friendly manner.
- Experience with customer service platforms, particularly Zendesk, is a plus.
- Ability to process orders, handle fraud checks, and resolve delivery issues efficiently.
- Familiarity with online selling platforms such as Amazon, eBay, PayPal, and Klarna, an advantage but full training will be given.
- Excellent organizational skills with the ability to work under tight deadlines and manage workload.
- A proactive, flexible, solution-oriented attitude and a passion for delivering exceptional customer service.
Customer Service Advisor in Kettering employer: Bodypower Sports Ltd
At Fitness Superstore, we pride ourselves on being an exceptional employer, offering a competitive salary of £27,000 per annum along with a discretionary bonus scheme and generous benefits including 29 days of holiday and a pension scheme. Our supportive work culture fosters personal growth and teamwork, ensuring that every Customer Service Advisor feels valued and empowered while enjoying perks like free on-site parking and the opportunity to use in-store equipment after hours.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Kettering
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fitness Superstore. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling inquiries and complaints during the interview, showcasing your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate your ability to communicate clearly and effectively. Use examples from your past experience to highlight how you've successfully resolved customer issues or worked as part of a team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Advisor in Kettering
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your relevant experience, especially in customer service, and showcase your communication skills. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our friendly team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Skills:In your application, don’t forget to mention your computer skills and any experience with platforms like Zendesk, Amazon, or eBay. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Bodypower Sports Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled customer queries in the past, especially in a busy environment. Think of specific examples that showcase your communication skills and ability to resolve issues.
✨Familiarise Yourself with the Tools
Since the role involves using platforms like Zendesk, Amazon, and eBay, it’s a good idea to get familiar with these tools. If you have experience with them, be prepared to share how you used them effectively in previous roles. If not, do a bit of research to understand their functionalities.
✨Demonstrate Team Spirit
This position requires collaboration with various teams, so highlight your teamwork skills. Share examples of how you’ve worked well with others to achieve common goals, especially in high-pressure situations. Show that you’re not just a lone wolf but someone who thrives in a team setting.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think about potential delivery issues or customer complaints you might face and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
